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Risk Management
is responsible for protecting the City of Orlando from liability due to
accidents, natural disasters and occupational injury and disease.
This is accomplished in
several ways: risk retention or transfer and aggressive claims handling.
RISK
RETENTION/TRANSFER
Risk
retention and risk transfer are highly complex processes, in which the City
decides what losses can be paid directly and what exposures require
insurance.
Typical
losses retained by the City are minor auto accidents, slip and fall
incidents involving the public, and various workers' compensation claims.
These exposure are paid through a self-insurance fund and do not exceed the
City’s insurance retention limit
For
loss exposures that could adversely affect the City's financial base, risk
transfer occurs through the purchase of insurance. Risk Management
uses broker intermediaries to purchase commercial insurance policies that
pay for losses exceeding the self-insured retention.
These policies include coverage for auto and general liability, as
well as property and excess Workers’ Compensation.
Many other insurance policies are purchased for specific exposures,
such as pollution liability and after school programs.
Determining
the City's needs is a very complex process, handled by the Risk Manager
under general direction of the Risk Management Committee.
CLAIMS
HANDLING
Claims
handling is integral to the success of Risk Management. Adjusters are
required to be licensed by the State of Florida and must be trained in claim
handling procedures. They are responsible for handling files in
accordance with various Florida Statutes and established legal doctrines.
Court decisions can affect claim-handling decisions, so adjusters must stay
current on how the courts are ruling. Adjusters are also required to
maintain continuing education requirements as mandated by the State of
Florida.
The
adjuster's role is to protect the City's assets by reaching the most
equitable resolution while also protecting the parties involved
HOW
TO SUBMIT A CLAIM:
Staff Listing
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