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Chief Financial Officer

 
 Risk Management

Risk Management is responsible for protecting the City of Orlando from liability due to accidents, natural disasters and occupational injury and disease.

This is accomplished in several ways: risk retention or transfer and aggressive claims handling.

RISK RETENTION/TRANSFER

Risk retention and risk transfer are highly complex processes, in which the City decides what losses can be paid directly and what exposures require insurance.

Typical losses retained by the City are minor auto accidents, slip and fall incidents involving the public, and various workers' compensation claims.  These exposure are paid through a self-insurance fund and do not exceed the City’s insurance retention limit

For loss exposures that could adversely affect the City's financial base, risk transfer occurs through the purchase of insurance.  Risk Management uses broker intermediaries to purchase commercial insurance policies that pay for losses exceeding the self-insured retention.  These policies include coverage for auto and general liability, as well as property and excess Workers’ Compensation.  Many other insurance policies are purchased for specific exposures, such as pollution liability and after school programs.

Determining the City's needs is a very complex process, handled by the Risk Manager under general direction of the Risk Management Committee.

CLAIMS HANDLING

Claims handling is integral to the success of Risk Management.  Adjusters are required to be licensed by the State of Florida and must be trained in claim handling procedures.  They are responsible for handling files in accordance with various Florida Statutes and established legal doctrines.  Court decisions can affect claim-handling decisions, so adjusters must stay current on how the courts are ruling.  Adjusters are also required to maintain continuing education requirements as mandated by the State of Florida. 

The adjuster's role is to protect the City's assets by reaching the most equitable resolution while also protecting the parties involved

HOW TO SUBMIT A CLAIM:  

Staff Listing

 

 

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