Frequently Asked Questions
OBTAINING BID
DOCUMENTS
Are City of Orlando bid
documents only available from the eSupplier website, or can I purchase copies
elsewhere?
The Purchasing and
Materials Management Division is pleased to announce the
introduction of the eSupplier Vendor Registration Service.
This site provides self-service tools for vendor
registration, account maintenance, email notification of bid
opportunities, and downloading of solicitation documents at
no charge.
Suppliers
must create a free
eSupplier account by registering directly at
https://esupplier.cityoforlando.net
to receive automatic
email notification of bid opportunities and to download Active
bids. Vendors can
register to receive email alerts for solicitations that are of
interest to their business.
Effective September 3, 2010, the City discontinued
the use of fax notices, and
email will be the only method of delivery of the information;
therefore, please ensure that your email address is always
up-to-date. You may
also add multiple contacts and email addresses during the
registration process to ensure your business is properly
notified.
As an option, you may also contact Purchasing
and Materials Management at (407) 246-2291, and we will be happy to either mail or e-mail
any documents you may need. Of course, if you are a local vendor,
you may want to visit the Office of Purchasing and obtain bid
packages in person.
Back to Top
DOCUMENT
DOWNLOADS
Why is the bid document
“scrambled” when I download the .PDF file?
You probably do not have Adobe
Acrobat installed on your computer system.
You
will need to have Adobe Acrobat Reader installed before you can
view the .pdf files. Click the Adobe Reader icon to download
Adobe® Reader® for free.
Back to Top
HELP – WITH THE
SYSTEM
Who do I contact for help using
this Web Site, eSupplier, or about problems with the system?
You can contact the Purchasing and Materials
Management Division at (407) 246-2291 for assistance with
general information.
For technical support and issues relating to eSupplier software,
contact:
VendorLink, LLC
Support
12201 Research Parkway
Suite 223
Orlando, FL 32826
(407) 401-0031 phone
support@evendorlink.com
http://www.evendorlink.com
Back to Top
PROCEDURAL
How do I download the
solicitation?
1.
Bid
documents are available for download from the eSupplier website:
You may access
solicitation information by visiting the City’s eSupplier
website by copying the following link in your web browser:
https://esupplier.cityoforlando.net/vendor/common/default.aspx
2.
You may also visit the Purchasing and Materials Management
Division to obtain award information, solicitation packages,
addendums, and other documents. Our office is located at:
City of Orlando Purchasing and Materials
Management Division
City Hall at One City Commons, Fourth Floor
400 South Orange Avenue
Orlando, Florida 32801
3.
You may also call the Purchasing and Materials Management
Division at (407) 246-2291, during normal business hours, to
request a solicitation and other related information.
Back to Top
How will addendums be issued
under the Web Site process?
The
Purchasing and Materials Management Division may issue an Addendum
for clarification or changes to a solicitation.
Please remember that email notifications are provided to
registered suppliers as a courtesy to our vendors, but it is the
vendor’s responsibility to check with the eSupplier website at:
https://esupplier.cityoforlando.net/vendor/common/default.aspx
for current solicitation documents, addenda, and other information.
Back to Top
How do I get a copy of the
planholders list for a project?
As a registered
eSupplier, you have the ability to view the details of the
solicitation, including the planholders list. Please be
advised that this list may not reflect supplemental vendors that
have received the solicitation through a third party resource.
Back to Top
What is the last date to submit
questions about a Solicitation?
Any questions relative to interpretation
of specifications or the solicitation process must be addressed
to the City in writing, no verbal inquiries will be accepted.
Written questions must be received at least ten (10) days
prior to the solicitation due date.
Written questions received within ten (10) days of the
solicitation due date will not be responded to.
Please submit all
questions to the Purchasing Agent as identified in the
solicitation. Refer to the solicitation to any exceptions
to this rule.
Back to Top
How do I submit my response?
Instructions for
bid submittals are specified within each solicitation. It is
suggested that you carefully review the submittal requirements
for each solicitation.
Back to Top
Can I submit my response
online?
At this time, the
City is not accepting electronic bid submittals.
Back to Top
SOLICITATION
RESULTS
How do I find out solicitation
results?
You may access
solicitation result information by visiting the City’s eSupplier
website by copying the following link in your web browser:
https://esupplier.cityoforlando.net/vendor/common/default.aspx
Back to Top
