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City of Orlando Relief Efforts to Help Puerto Rico

The Florida Division of Emergency Management announced that the Orlando Multi-Agency Resource Center (MARC), which offers services to those impacted by Hurricane Maria, closed on Friday, March 30, 2018. For additional information on local and state resources, please contact the State Assistance Information Line at 800.342.3557 or visit the Hurricane Maria Information Page at Floridadisaster.org/info/maria.

The City of Orlando’s Hispanic Office for Local Assistance (HOLA) continues assisting families displaced to our city from Puerto Rico and the U.S. Virgin Islands after Hurricane Maria by connecting them with more than 100 government and community organizations to find jobs, healthcare services, educational opportunities and other resources.

To obtain more information or make appointments at HOLA, please call 407.246.4310 or email hola@cityoforlando.net.


Puerto Rico was struck by the most destructive hurricane in a century leaving the island without power, water and telecommunications. Thousands lost their homes. Since then, the City of Orlando has been actively helping and supporting public agencies and organizations to help Puerto Rico and new families arriving to the Orlando region, some efforts include:

Cooperating with the Government of Puerto Rico to promote the two drop-off locations established in Central Florida for residents to donate emergency supplies to Puerto Rico. This initiative has been a collaborative effort between the Puerto Rico Federal Affairs Administration (PRFAA), United for Puerto Rico initiative and CASA initiative. The PRFAA location in Kissimmee is still accepting donations.

On September 30, Mayor Dyer visited the Orlando drop off location to donate items and meet with Puerto Rican and Hispanic community leaders who have worked tirelessly to help and support those affected in Puerto Rico by Hurricanes Irma and Maria.

Promoting the United for Puerto Rico, an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, to provide assistance to individuals and small businesses devastated by Hurricanes Irma and Maria accelerating their recovery by supporting the reestablishment of their home, food and to satisfy their needs of shelter, food and health to help rebuild their lives, communities and Puerto Rico.

Encouraging residents to make monetary donations to the American Red Cross and the Heart of Florida United Way.

The Hispanic Office for Local Assistance (HOLA) provided bilingual services to Puerto Rican evacuees at the Disaster Relief Center (DRC) in the Orlando International Airport (OIA) from October 3 – November 1, 2017 and assisted 3,394 individuals.

  • HOLA continues offering services to displaced families from Puerto Rico and U.S. Virgin Islands and residents at the HOLA office, Monday to Friday from 8 a.m. to 5 p.m. at 595 North Primrose Drive Orlando, FL 32803.
  • To obtain more information or make an appointment, please call 407.246.4310 or email hola@cityoforlando.net.
  • For additional information and updates, please visit cityoforlando.net/hola or Facebook.com/ciudaddeorlando.


Community Resources

Government of Puerto Rico

Puerto Rico Federal Affairs Administration (PRFAA)
6925 Lake Ellenor Drive
Suite 100
Orlando, Florida 32809

Hours: Monday-Friday, 8 a.m.- 4:30 p.m.
Phone: 407.776.9000
Email: csantiago@prfaa.pr.gov

General Information & Assistance

Phone: 202.800.3133
Email: maria1@prfaa.pr.gov

To Make Donations and Volunteer

Phone: 202.800.3134
Email: maria2@prfaa.pr.gov
Website: UnitedForPuertoRico.com

FEMA – Federal Emergency Management Agency

FEMA assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses and other programs to help individuals and business owners recover from the effects of the recent hurricanes. Click here to download flyer.

FEMA’s Disaster Assistance Hotline

Twitter: @femaregion2

If you suspect fraud, contact the National Center for Disaster Fraud’s hotline at 1.866.720.5721, or email the organization at disaster@leo.gov. You can also report fraud to the Federal Trade Commission at ftccomplaintassistant.gov. Learn more about he National Center for Disaster Fraud at justice.gov/disaster-fraud.

Osceola County/Kissimmee Assistance Center

The center assists people arriving in Central Florida from the hurricane-ravaged islands of Puerto Rico and the U.S. Virgin Islands. Among the agencies will provide services include Osceola County Human Services, Osceola County School District, the county’s Federally Qualified Health Center, the Osceola Council On Aging, Community Vision and Park Place Behavioral Health Care and more.

Open: 6 days a week, Monday – Saturday
Hours: Monday-Friday 10 a.m. – 4 p.m. Saturday 10 a.m.-2 p.m. Closed on Sundays
Place: Osceola County Extension Services
Address: Osceola County Human Services Building, 320 North Beaumont Ave., Kissimmee, FL 34741

Assistance Hotline for those relocating to the area because of Hurricane Maria:

Social Security Offices

Hours: Monday-Friday, 9 a.m. – 4 p.m. / Wednesday, 9 a.m. – 12 p.m.
Phone: 1.866.964.6146 or TTY: 1.800.325.0778

Orlando Office (Orange County)
5520 Gatlin Avenue
Suite 101
Orlando, FL 32812

Kissimmee Office (Osceola County)
1201 E. Oak Street
Kissimmee, FL 34744

Lake Mary Office (Seminole County)
101 Commerce Street
Lake Mary, FL 32746

Deland Office (Volusia)
1629 S. Adelle Avenue
Deland, FL 32720

Universities from Puerto Rico in Orlando

Ana G. Mendez University System
Metro Orlando Campus
5601 S. Semoran Blvd.
Suite #55
Orlando, FL 32822

Phone: 1.844.782.4666

Polytechnic University of Puerto Rico 
Orlando Campus
550 N. Econlockhatchee Trail
Orlando, FL 32825

Phone: 407.677.7000
Email: orlandoadmissions@pupr.edu

Interamerican University of Puerto Rico 
Orlando Cyber Center
13574 Village Park Drive
Suite 150
Orlando, FL 32837

Phone: 407.218.4164, 407.218.4163
Email: info@orlando.inter.edu

Colleges and Universities

University of Central Florida (UCF)

4000 Central Florida Boulevard
Orlando, FL 32816

UCF Multicultural Academic & Support Services
Dr. Cyndia M. Muñiz, Assistant Director
Phone: 407.823.2716
Email: cyndia.muniz@ucf.edu

UCF Puerto Rican Student Association
Jose Luis Rivera, President
Email: ucfprsa@gmail.com

Seminole State College

100 Weldon Boulevard
Sanford, FL 32773-6199

The Admissions Office
Phone: 407.708.2050

Rollins College

1000 Holt Avenue
Winter Park, FL 32789

Lindsay Clark
Phone: 407.646.2161
Email: lclark@rollins.edu

Valencia College

Hurricane Relief Resources for future students. More information available at valenciacollege.edu/hurricaneresponse.

Contact: 407-582-1507 (Enrollment Services)
Email: enroll@valenciacollege.edu

Interested future students seeking information on hurricane relief resources at Valencia may also visit one of our campus Answer Centers. Please view the campus map for locations, click here.

Financial assistance information for qualified individuals impacted by the hurricanes is available by speaking directly with a Valencia Counselor at each of our campuses and additional scholarships for students impacted by the Hurricanes are available through Valencia Foundation at valencia.org/scholarships.

Philanthropic, Community and Social Service Organizations 

Heart of Florida United Way

Heart of Florida United Way has established the Puerto Rico Hurricane Relief fund to assist with emergency assistance and basic needs of those affected. 100% of every dollar raised will go toward alleviating immediate storm-related needs in Puerto Rico, long-term community recovery and displacement assistance for families in Central Florida. We have been in contact with Fondos Unidos de Puerto Rico, the United Way that serves the entire island, in order to assess the immediate needs of their community.

American Red Cross

The American Red Cross and a large team of partners continue to work around the clock to provide shelter, food and comfort to people whose lives have been turned upside down. Nearly three weeks after Hurricane Maria devastated Puerto Rico and the U.S. Virgin Islands, the American Red Cross is working around the clock with government officials and disaster partners to help the hundreds of thousands of people on both island territories who are suffering right now.

Central Florida Foundation

With Orlando being the number one in-migration point for people from Puerto Rico, Central Florida Foundation realizes the effects of the storm and damages to infrastructure on our local community. The purpose of the Together for Puerto

Rico: A Hurricane Recovery Fund is to provide a way for our community to respond now to support the medium to long term recovery and rebuilding efforts that face the government and nonprofits in Puerto Rico.

Orlando United Assistance Center (OUAC)

The Orlando United Assistance Center (OUAC) is a place offering support, resources and hope for those directly impacted by the Pulse tragedy. A collaboration between the City of Orlando, Orange County Government and Heart of Florida United Way, the OUAC connects individuals and families with community resources to assist with healing.

Goodwill Industries of Central Florida

Goodwill Industries of Central Florida was founded in 1959, through the efforts of a local advocacy group working to increase job opportunities for people with disabilities.

Salvation Army

The Salvation Army operates and meets the varied needs of the community through 1968 and continues to serve the citizens of greater Orlando with its varied programs and strives to make a difference in the 21st century.

Hispanic Family Council

Hispanic Family Counseling assists with emotional and mental health needs. The extensive experience and quality of our clinicians will help you cope with life’s situations while giving you professional tools to enhance your every day life. Our Hispanic Family Counseling, Inc. staff and therapists are trained in suicide prevention.

Aspire Health Partners, Inc. (Aspire)

Aspire Health Partners, Inc. (Aspire), is a non-profit 501(c)3 behavioral healthcare organization committed to providing individuals and families of Central Florida with compassionate, comprehensive and cost effective behavioral healthcare services that lead to successful living and healthy, responsible lifestyles.

Working Together Coalition

Coalition of Central Florida’s community organizations and public agencies to develop and maintain the most reliable network of service organizations available to the community, through exchange and dissemination of information, education, screening of referrals, and advocacy.

Second Harvest Food Bank of Central Florida

A private, nonprofit organization that collects, stores and distributes donated food to more than 550 feeding partners in six Central Florida counties: Brevard, Lake, Orange, Osceola, Seminole and Volusia.

Feed and Fortify Community Organization Inc.

The organization alleviates the suffering of children and families who are homeless or/ in transitional situation in Central Florida. It promotes nutrition of the body, mind and spirit as an integrated process of development and improvement of the quality of their life through the faith and hope in God.

One Orlando Alliance

A non-profit organization of over 30 different LGBTQ+ focused organizations, with full support of both the City of Orlando and Orange County Government, established after days of the Pulse tragedy to work in a collaborative and transparent way to serve those affected by the aftermath, including victim’s families, survivors, Pulse employees, and the larger community also struggling with trauma, grief, and fear. The organization connects LGBTQ+ individuals from Puerto Rico who are migrating to the Orlando area and need bilingual assistance about local public and private services.

Hispanic Federation

Coordinadora de Apoyo, Solidaridad y Ayuda (CASA)

Public School System 

Orange County Public Schools

Video: Información para nuevos estudiantes en español

The School District of Osceola County

Student Services Department: studentservices@osceola.k12.fl.us

Email inquires: osceolahr@osceola.k12.fl.us
Careers site: http://jobs.osceolaschools.net

Seminole County Public Schools

Bilingual Assistance to Businesses Relocating in Orlando 

Hispanic Chamber of Commerce of Metro Orlando (HCCMO)

HCCMO is the largest business-related organization representing the Hispanic community in Central Florida and has been an essential voice for over 20 years. The chamber promotes and supports business growth by providing meaningful insights, advocacy and connections between corporate America and the small businesses we represent.

Phone: 407.428.5870
Email: info@hispanicchamber.net

Puerto Rican Chamber of Commerce of Central Florida (PRCCCF) 

PRCCCF serves as the voice of business and culture for Central Florida, the Chamber works to ensure that the Central Florida region is a vibrant and prosperous place to carryout business while developing lasting relationships. The Chamber seeks to maintain and enhance a strong business climate based on the principles of free enterprise and social responsibility.

Phone: 407.274.9871
Email: info@prchamber.org

Kissimmee/Osceola Chamber of Commerce

The Chamber represents approximately 900 small, medium and large companies, organizations and governments. Chamber’s members count on us to be the voice of Osceola County business at all levels of government. The entity advocates on behalf of its members for a business climate that enables them to succeed at growing their bottom line.

Phone: 407.847.3174
Email: info@kissimmeechamber.com

PROSPERA (formerly HBIF)

Prospera is an economic development, nonprofit organization that since 1991 has specialized in providing bilingual assistance to Hispanic entrepreneurs who want to establish or expand their business. In the last five years alone, Prospera has facilitated over $19 million in loans, invested over $600,000 in grants for services, trained over 21,000 entrepreneurs, and helped clients create or retain over 8,000 jobs.

Phone: 407.428.5872
Email: contact@prosperausa.org

The Volusia Hispanic Chamber of Commerce (VHCC)

VHCC is a non-profit organization focused on helping businesses and organizations strategize, organize & grow. VHCC goal is to bring together the businesses, professionals and community leaders to promote economic growth.


Phone: 386.626.4264
Email: Volusiachamber.org/contact
Disaster Relief Resources: Volusiachamber.org/disaster-relief-resources

Florida State Government

Department of Health in Orange County

6101 Lake Ellenor Drive
Orlando, FL 32809

Martha E. Ruiz, MA. MA
Phone: 407.858.1400, ext. 1221
Email: Martha.Ruiz@FLHealth.gov

Department of Elder Affairs

Phone: 850.414.2000
Fax: 850.414.2004
TDD: 850.414.2001
Email: information@elderaffairs.org

Department of Business & Professional Regulation

2601 Blair Stone Road
Tallahassee, FL 32399-1027

Customer Contact Center: 850.487.1395

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