Records Management

What are Public Records?
Documents sent to, generated or received by City of Orlando staff are public records. Many documents are available to anyone who asks. Sometimes a document or file will contain information that is exempt from public disclosure or contains confidential information.

Public Records Requests
To submit a public records request, contact Records and Archive Management Services at 407.246.2148 or email a request to records@cityoforlando.net.  Please include the topic of your request in the subject line of your message as well as in the body of the message.

Please note that public records requests are not required to be in writing, however, it may assist us in processing your request more accurately, quickly and efficiently.


Records and Information you can access with a click:

  • City information locator – General information, solid waste pickup, zoning and planning information, Commissioner information
  • Bids and Solicitations – (eSupplier/Vendorlink)  eSupplier is a free, user-friendly internet portal where businesses can sign-up to register and receive electronic email notification of upcoming City of Orlando solicitations as they become available.
  • Police Department
    • Report a crime. If this is an emergency, please call 9-1-1.
    • Active Calls log
    • OPD records – 407.246.2406
    • Traffic Crash report – Enter your report number and last name to view your accident report. There is a $10 fee per report.  Motor vehicle crash information is confidential and exempt from disclosure for a period of 60 days after the date the crash report is filed. §316.066(3)(c) Fla. Stats. (2003). You will need this form to: Request traffic report within 60 days of accident.
    • Many locations have Orlando mailing addresses. If the address or area is not located within Orlando City limits, please contact the Orange County Sheriff’s Department.
      • The Sheriff’s Records Department is opened from 8:00 am until 5:00 pm, Monday through Friday. Requests can be handled by mail if you send a self addressed stamped envelope. For more information contact the Records Section at 407.254.7280
  • Orlando Utilities Commission– The Orlando Utilities Commission provides water and electric service to the citizens of Orlando, Florida and portions of adjacent unincorporated areas of Orange County.
  • Vendor Contracts – List includes all City of Orlando Contracts issued through the Procurement Office
  • Orange County Public Records Requests can be submitted to Orange County using publicrecordunit@ocfl.net. Click here to see map of City boundaries or to check addresses.
  • Orange County Official Records Search (Office of the Orange County Comptroller)
    • Audit Reports
    • Check Registers
    • Financial Reports
    • Parking Tickets
    • Property Auction
    • Public Service Tax
    • Records Search
    • Tax Deed Sales
    • Tourist Development Tax
    • Value Adjustment Board
  • Orange County Water Atlas – Helping researchers, resource managers, and the general public better understand and appreciate Florida’s water resources.

Orlando Police Department Records notes

  • Accident reports– Motor vehicle crash information is confidential and exempt from disclosure for a period of 60 days after the date the crash report is filed. §316.066(3)(c) Fla. Stats. (2003). You will need this form to: Request traffic report within 60 days of accident.
  • Background checks – the cost for a background request is $10.00. To process a background check we need some information from you: name, birth-date, social security number and if request is for Job, Apartment, or Immigration.
    • Background checks can be requested by e-mailing records@cityoforlando.net, in person at Orlando Police Department Headquarters Records Unit (100 S. Hughey Ave., Orlando, FL 32801) or by mail using
      • Orlando Police Department
        Attn: Records Unit
        P.O. Box 913
        Orlando, FL 32802
  • IRIS Cameras – The IRIS camera video server retains video based on the amount of activity for a particular location. The oldest video is recorded over automatically when the server reaches capacity. The desired retention time is 30 days and most video is stored for 30 days, on occasion, some video stays a little longer or possibly a little bit shorter than 30 days.
  • 9-1-1 calls – These recordings will be redacted as required by section 365.171(12), Fla. Stat., which prohibits release of information that identifies 9-1-1 callers. Most 9-1-1 recordings will be retained for 6 months.

Note: State law requires the City produce specifically identified records in its possession within a reasonable amount of time. City policy states you should receive an acknowledgement to your request within 48 hours. If records are not readily available and require more than 30 minutes to retrieve, you will receive an estimate of the retrieval cost and may be asked to pay a deposit before the documents are pulled. The cost of the retrieval is based on the actual number of hours required to retrieve the documents multiplied by the hourly rate of the lowest paid staff member capable of performing the retrieval. If the actual cost is less than your deposit, you will be refunded the balance. Likewise, if the actual cost exceeds the estimate, you will be asked to pay the difference. Copies are available for 15 cents per page.

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