Records and Archive Management Services

Public Records
Documents sent to, generated or received by City of Orlando staff are public records. Many documents are available to anyone who asks. Sometimes a document or file will contain information that is exempt from public disclosure or contains confidential information.

Public Records Requests
To submit a public records request, contact Records and Archive Management Services at 407.246.2148 or email a request to records@cityoforlando.net.  Please include the topic of your request in the subject line of your message as well as in the body of the message.

Please note that public records requests are not required to be in writing, however, it may assist us in processing your request more accurately, quickly and efficiently.

The City of Orlando is responsible for many types of records. Here is a list of some records you can access online:

  • City information locator – General information, solid waste pickup, zoning and planning information, Commissioner information
  • Bids and Solicitations – (eSUPPLIER)  eSupplier is a free, user-friendly internet portal where businesses can sign-up to register and receive electronic email notification of upcoming City of Orlando solicitations as they become available.
  • Vendor Contracts – List includes all City of Orlando Contracts issued through the Procurement Office
  • Code Enforcement – Check on the status of a violation or lien;  report a violation
  • Orlando Police Department  records notes
    • Accident reports– Motor vehicle crash information is confidential and exempt from disclosure for a period of 60 days after the date the crash report is filed. §316.066(3)(c) Fla. Stats. (2003).  Request traffic report within 60 days of accident.
    • IRIS Cameras – The IRIS camera video server retains video based on the amount of activity for a particular location. The oldest video is recorded over automatically when the server reaches capacity. The desired retention time is 30 days and most video is stored for 30 days, on occasion, some video stays a little longer or possibly a little bit shorter than 30 days.
    • 9-1-1 calls – These recordings will be redacted as required by section 365.171(12), Fla. Stat., which prohibits release of information that identifies 9-1-1 callers.

Please note: the records you want may not be City of Orlando records.  Click here to learn about other governmental services and public records.

State law requires the City produce specifically identified records in its possession within a reasonable amount of time. City policy states you should receive an initial response to your request within 48 hours. If records are not readily available and require more than 30 minutes to retrieve, you will receive an estimate of the retrieval cost and may be asked to pay a deposit before the documents are pulled. The cost of the retrieval is based on the actual number of hours required to retrieve the documents multiplied by the hourly rate of the lowest paid staff member capable of performing the retrieval. If the actual cost is less than your deposit, you will be refunded the balance. Likewise, if the actual cost exceeds the estimate, you will be asked to pay the difference. Copies are available for 15 cents per page.

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