Policies & Procedures

Note: The material contained in this online manual may not reflect the latest changes authorized by City Council. The City’s Clerk’s Office maintains the official, updated manual, which is available for inspection.

Table of Contents

TitleSection
Executive & Administrative Offices 100
Families, Parks & Recreation200
Office of Business and Financial Services400
Fire and Police Departments500
Technology Management700
Human Resources800
Fleet & Facilities Management900
Public Works1100
Economic Development1200
Management & Budget2100
Financial Reporting2300
Procurement & Contracts2500
Real Estate Management2600
Risk Management2700

Executive & Administrative Offices

TitleSection
MUNICIPAL GOVERNMENT
Organizations and Policy100.1
City Ordinances100.2
EXECUTIVE AND ADMINISTRATIVE OFFICES
Organization and Policy101.1
Appointive Positions101.2
City Hall Art Policy101.3
Americans with Disabilities Act101.4
Basic Cable Service Rate Regulation101.5
Admission to/Use of City Facilities101.6
Collection & Dissemination of Social Security Numbers in City Forms and Records101.7
NEIGHBORHOOD & COMMUNITY AFFAIRS
Organization and Policy103.1
City of Orlando Volunteer Program103.5
CITY COUNCIL
Organization and Policy121.1
City Council Consent Agenda121.2
"Lifetime" Passes to City Facilities121.4
City Council Decorum Policy121.5
CHIEF ADMINISTRATIVE OFFICER
Appropriation Transfer Requirements - Operating Procedures131.1
City Operations Committee - Organization & Policy131.3
Operations Committee - Procedure131.4
Reimbursable Expenses133.3
Cost Control133.4
Orlando Operations Center - Organization & Policy135.1
Orlando Operations Center - Governing Board135.2
Orlando Operations Center - Operating Procedures135.3
OFFICE OF THE CITY CLERK
Organization and Policy141.1
Solicitations and Collections on City Property141.2
Policies and Procedure Manual141.3
Records Retention Committee - Organization and Policy141.4
Public Records Requests141.5
GREENWOOD CEMETERY
Organization and Policy141.8
Cemetery Operations141.9
Cemetery Records and Receipts For Sales and Repurchasing141.10
OFFICE OF AUDIT SERVICES & MANAGEMENT SUPPORT
Organization and Functions151.1
Policy - Office of Audit Services & Management Support151.2
Suspected Misappropriation and Other Similar Irregularities151.3
OFFICE OF LEGAL AFFAIRS
City Attorney - Organization and Policy161.1
City Prosecutor - Organization and Policy161.2
Procedure for the Creation of Contracts, Related Insurance Requirements and Other Matters161.3
Procedure for the Creation of Temporary, Ad Hoc and Advisory Committees and Related Requirements161.4
HUMAN RELATIONS OFFICE
Organization and Policy171.1
HOUSING
Organization and Policy191.1
Community Development Block Grant191.2
Community Development Block Grant Projects191.3
Home Investment Partnership Program191.4
Home Investment Partnership Projects191.5
Housing Rehabilitation - Organization and Policy192.1
Housing Rehabilitation192.2
Housing Code Assistance Program192.3
State Housing Initiatives Partnership Program192.4
State Housing Initiatives Partnership Projects192.5
Housing Opportunities For People With Aids (HOPWA) Projects192.6
Housing Opportunities For People With Aids Program192.7
Down Payment Assistance (DPA) Program192.8

Families, Parks & Recreation

TitleSection
Organization and Policy201.1
Policy - Required Identification for Use of City-Owned or Sponsored Facilities201.2
Families, Parks & Recreation - Organization and Policy201.3
Families, Parks & Recreation Board Hearing201.4
PARKS DIVISION
Organization and Policy211.1
Granting Concession Agreements for Public Parks and Recreation Areas211.2
Tree Protection211.3
Memorials and Monuments Policy211.4
Organization and Policy (Parks & Special Facilities)224.1
RECREATION DIVISION
Permit to Place Boat upon Waters of Lakes or City-owned or Controlled Shorelines252.1
H.P. LEU GARDENS BOARD OF TRUSTEES
Organization and Policy253.1
Board of Trustees Operations253.2
Design Review Committee Procedure253.3
Photography253.4
Policy - Plant Collections253.5
Policy - Leu House Museum Collection253.6

Office of Business & Financial Services

TitleSection
CHIEF FINANCIAL OFFICER
Organization and Policy - Chief Financial Officer2000.1
Funding for Local Improvements401.2
Finance Committee401.3
FINANCIAL REPORTING
Organization and Policy - Financial Reporting2310.1
Financial Reporting Operations2310.2
Audit Requirements for City Grants to Charitable and Community-Sponsored Organizations2310.4
Establishing, Closing and Maintaining City Bank Accounts2310.5
Grants and Other Types of Financial Assistance2320.1
Administration of Tickets and Admissions Given to City Employees and Officials2340.2
Accounting Operations
Accounts Payable412.2
Procurement Card412.3
Travel and Training Regulations412.4
Revenue Collection432.4
Processing of Checks432.5
Accounts Receivable412.5
City Payroll670.1
TREASURY
Organization and Policy431.1
Investments and Cash Management431.2
Procedure - Acquisition, Sale, or Lease of Real Property by City433.1
SAFETY & RISK MANAGEMENT
Organization and Policy - Risk Management2700.1
Risk Management Committee2700.2
Workers' Compensation440.3
Damage Assessment440.4
Non-Owned Vehicle Insurance Requirement2720.2
MANAGEMENT & BUDGET
Organization and Policy2100.1
Financial Policies Guiding The Budget2100.2
Revenue Policy2100.3
Expenditure Policy2100.4
Operating Budget Appropriation for Prior-Year Encumbrances2120.2
Closing of Capital Projects2130.2
Capital Improvement Program620.1
PROCUREMENT & CONTRACTS
Organization and Policy2510.1
Procurement of Goods and Services2510.2
Scrap Metal Disposal1000.3
Property Control1000.4
City Stores1000.9
Wrecker Service Contract Administration2510.6
Procurement of Professional Services (CCNA)2510.7
Procurement of Construction Services2510.8
Disposal of Surplus Property2520.2
REAL ESTATE
Vending Machines on City Property2600.2
City Mail Services2600.3
Trespass on City Property2600.4

Fire and Police Departments

TitleSection
ORLANDO FIRE DEPARTMENT
Organization and Policy500.1
Receipt of Small Cash Donations500.2
Emergency Management Organization & Policy500.3
Emergency Management Executive Policy Group500.4
Emergency Management Team-Organization & Policy500.5
Disaster Planning500.6
ORLANDO POLICE DEPARTMENT
Organization and Policy510.1
Fireworks Permit510.2
City Radio Communications510.3
Unmanned Aircraft Systems Permit510.4

Technology Management

Title Section
Organization and Policy701.1
Computer Purchase Plan701.2
Information Technology Executive Committee701.3
Strategic Support702.1
SYSTEMS & NETWORKS BUREAU
Systems & Networks Support751.1
Computer Systems Security751.2
Requests for Computer Equipment754.1
Technology Support Services Request754.2
Long Distance Telephone Services754.3
Telephone Credit Cards754.4
Request and Use of Cellular Phones754.5
Request and Use of Facsimile Equipment754.6
Request and Use of Voice Message (Voice Mail) Processing754.7
Personal Computer Software and Data Policies754.8
Use of Employee-Owned Computer Hardware & Software for City Business754.9
Internet and Intranet Policy754.10
Email754.11
Social Media754.12
Archiving Text Messages2803.0
SOFTWARE SUPPORT BUREAU
Software Support755.1
Request for Application Software Development755.2

Human Resources

TitleSection
Organization and Policy808.1
Human Resources College Credit Internship Program800.2
Operators of City Motor Vehicles and Equipment800.4
Ethics Policy800.5
Appointed Official Compensation Programs800.6
Pension Advisory Committee800.8
PERSONNEL MANAGEMENT
Recruitment and Employment808.2
Organization and Policy - Civil Service Administrator808.3
Drug Free Workplace808.4
Pay Plans - Administration and Maintenance808.5
Exempt Classifications and Benefit Program808.6
Classification Plan808.7
Police and Fire Management808.8
Contract Positions808.9
Shift Differential808.10
Bereavement Leave808.11
Blood Bank808.12
Disaster Preparedness808.13
Compassionate Leave Bank808.14
Personal Leave Policy808.15
Sick Leave808.16
Reimbursement of Educational Expenses808.17
Participation in Political Campaigns808.18
City Employees Running for Elective Offices808.19
Disciplinary Action808.20
Grievances808.21
Performance Appraisal and Merit Increase Program808.22
Hiring Executive Managers808.23
Holidays808.24
Policy - Leave of Absence808.25
Harassment808.26
Inquiries Concerning Employees or Former Employees808.27
Employee Suggestion Program808.28
Prevention of Workplace Violence808.29
Military Leave808.30
Criminal Convictions808.31
Fitness For Duty Evaluations808.32
Clearance of an Employee Leaving City Service808.33
Employment or Placement of Relatives808.34
Work Week and Overtime808.35
Personnel Transaction and Separation Forms808.36
Employee Rights Upon Reemployment/reinstatement808.37
Lactation Facilities808.38
MERITS Workplace Giving Program (Human Resources)808.39
Judicial Proceedings808.40
Employee M.E.R.I.T.S. Awards808.41
Smoke Free Workplace808.42
Dress Guidelines and "Cool Days" Attire808.43
Administrative Services Assistance Program (ASAP)808.44
Wellness808.45
Service/Retirement Awards808.46
Job Injury Response Program808.50
City Payment of Retiree Health Insurance808.51
Procedure - Occupational Safety & Health Plan835.2

Fleet & Facilities Management

TitleSection
FLEET MANAGEMENT
Organization and Policy900.1
Assignment and Use of Vehicle and Equipment900.2
User Charges900.3
Painting City Vehicles and Equipment900.4
Assignment of City Vehicles on Twenty-Four-Hour Basis900.5
FACILITIES MANAGEMENT
Organization and Policy - Facilities Management910.1
Key Management910.2
Maintenance and Construction910.3
Fleet Management and Facilities Management Supply Support System1000.11

Public Works

TitleSection
Organization and Policy1100.1
Procurement Procedure1100.2
Parking Regulations for City Hall1140.2
ENGINEERING/STREETS & DRAINAGE
Organization and Policy1110.1
Procedure - Public Works1110.2
Procedure - Provide Municipal Improvements by Assessed and Non-Assessed Projects; Provide Notification of Construction and Posting of Site1111.2
Procedure - Land Subdivision and Annexation1111.3
Procedure - Repair and Maintenance of Sidewalks, Curbs and Gutters1111.4
Reserved1111.5
Procedure - Notification of Construction of Public Works Improvement Projects1111.6
Organization and Policy (Environmental Services)1120.1
Processing Requests for Exemption or Reduction of Sewer and Solid Waste Collection Charges Based Upon Hardship1120.2
Organization and Policy (Solid Waste)1125.1
CAPITAL IMPROVEMENTS & INFRASTRUCTURE DEVELOPMENT
Organization and Policy1130.1

Economic Development

TitleSection
Organization and Policy1200.1
BUSINESS DEVELOPMENT
Organization and Policy1210.1
Economic Development Incentives1210.2
CENTROPLEX
Organization and Policy1220.1
Use Agreements, Lease and Concession Agreements1221.1
Centroplex Event Settlement1222.1
CITY PLANNING
Organization and Policy1230.1
City Planning Administration1230.2
Current Planning (Land Development)1231.1
Procedure - Municipal Planning Board1231.3
Long Range Planning (Growth Management)1232.1
Transportation Planning1233.1
Urban Design and Historic Preservation1234.1
Strategic Planning/Special Projects1235.1
COMMUNITY REDEVELOPMENT AGENCY
Organization and Policy1240.1
DOWNTOWN DEVELOPMENT BOARD
Organization and Policy1250.1
PERMITTING SERVICES & CODE ENFORCEMENT
Organization and Policy1260.1
Technical Advisory Committee1261.1
Procedure for Issuance of Permits1262.1
Occupational License Issuance1263.1
Solicitor's Permit1264.1
Building Official1265.1
Building Permit Application1266.1
Building Moving Permits1267.1
Demolition of Buildings and Structures1268.1
Code Enforcement1280.1

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