FOR IMMEDIATE RELEASE
Contact: Tanya Bowley | 407.440.7020
AMWAY CENTER RECEIVES INTERNATIONAL ACCLAIM AS
2013 CUSTOMER EXPERIENCE AWARD
ORLANDO, FLORIDA [June 6, 2013] The Amway Center was
honored with the 2013 Customer Experience Award today during
TheStadiumBusiness Awards presentation held in association with
TheStadiumBusiness Summit in Manchester, England.
TheStadiumBusiness Summit is the largest dedicated meeting in the world
of the owners, operators and developers of the world’s leading stadiums,
arenas and major sports venues. Previous recipients have included City
Square/Etihad Stadium, Manchester City FC, Manchester, England (2012),
The Family Area – Cardiff City FC, Cardiff, Wales (2011) and The O2
Arena, London, England (2010).
The criteria for a Customer Experience Award nomination requires that
the stadium, arena or major sports venue consistently deliver
outstanding levels of service at every stage of the customer journey.
“The Amway Center is a source of great pride for our city and recognized
as a world-class facility," said Orlando Mayor Buddy Dyer. "It's an
honor for the Amway Center to be recognized by TheStadiumBusiness Awards
in the area of customer service and I would like to thank all the
hardworking men and women who strive every day to give our customers an
unforgettable entertainment experience."
"We believe customer service is the most important aspect of crafting
our patrons' experience and we thank TheStadiumBusiness Awards for their
recognition of our facility," said Allen Johnson, executive director of
"The Magic are extremely honored to be recognized along with our
partners at the Amway Center, for our value of placing our customer
first," said Orlando Magic CEO Alex Martins. "We thank our partners at
the Disney Institute for assisting us in implementing our vision of
making the Amway Center the most customer centric and focused facility
With the opening of the Amway Center in 2010, the Orlando Magic
spearheaded a specialized customer service training program in
conjunction with the Disney Institute for all Amway Center employees.
Annually, the initiative provides training to more than 2,000 employees.
The Amway Center was previously named the "Sports Facility of the Year"
by the SportsBusiness Journal.