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Frequently Asked Questions

Where can I get the latest most up to date information during a hurricane?

Contact the Citizen's Information Line at (407) 246-4268

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Who do I call for questions before, during and after a storm?

Before a storm contact the Office of Emergency Management at (321) 235-5437 and during and after a storm contact the Citizens Information Line at (407) 246-4268

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What are the most important items in a disaster kit?

In this order, the most important items in a disaster kit are water, food, medications and a battery powered radio

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When should I board up or shutter my house?

At least 48 hours before a storm is predicted to make landfall

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When do police and fire departments stop running on emergency calls?

Once the sustained winds reach 35 miles per hour the city's emergency response stops until it is safe to be in the field.

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When or should I evacuate my residence?

If you live in a low-lying, flood prone area or in a manufactured home you should seek alternative shelter; otherwise, you should shelter in place at your home.

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Where is my nearest shelter, location for ice, water, and sandbags?

The city maintains a list for all critical locations like these and will inform you where you need to go to receive these services.

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What if I have a family member with medical or transportation needs?

You or your family member should contact and register with the People with Special Needs (PSN) program at (407) 650-4047

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Can I go to a shelter with my pet?

General population shelters will not allow pets for health reasons; however there will be some pet friendly shelters open during the storm for both you and your pet.

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How do I volunteer to help out during a disaster?

Contact the Office of Emergency Management at (321) 235-5437

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