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The City of Orlando’s Citizen Information Line is a vital communications tool for our residents during emergencies. Volunteers answer non-emergency phone calls during shifts at the Emergency Operation Center.

If you are interested in volunteering, contact Julie Tindall at

You can also volunteer after a disaster during the recovery effort. Don’t wait until the last minute to get trained. Learn how to protect yourself, your family and get ready to help others.

There are several wonderful opportunities to help your fellow neighbor during a disaster. Please see our Resources section for a list of organizations that can use your help.

Emergency Management interns will have the opportunity to be engaged in operational, planning, or training tasks within the field. These are some example of the tasks:

  1. At least one exercise (tabletop, functional, or full-scale) experience.
  2. At least one FEMA or State level emergency management course.
  3. Attendance in at least one State or Federal emergency management meeting with other professional emergency management/homeland security practitioners.
  4. At least one special outside activity dealing with the public.
  5. At least one project involving a planning activity.
  6. At least one project or involvement in the mitigation projects.
  7. Opportunities to complete FEMA’s Professional Development Series (PDS).
  8. Networking opportunities with other emergency managers.