We have compiled a list of frequently asked questions and answers. If your concerns are not addressed here, please feel free to email us or call our City operator at 407.246.2121.
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Who do I contact if a tree has fallen or needs to be
cut down? Visit the Parks Division web site or call 407.246.2283 for additional information. Back to Top |
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How do I get to City Hall? You can find detailed driving and parking directions in the City Hall Hours and Directions section of this website. Please also make note of operation hours and days that the City is closed for business Back to Top |
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Is my address within City
limits? Use the Address Information Locator to find out whether you live within City limits. You can also use this form to find out what neighborhood you live in, your neighborhood's census information, and your City Commissioner. Back to Top |
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Who do I contact about trash removal and recycling? The Solid Waste Management Division is responsible for trash removal and recycling. Contact them at 407.246.2314, or visit their website for information on residential or commercial services, or general questions. You can also request recycling bins via the website. Back to Top |
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How do I go about getting a business license? Visit the Permitting Services section of the Economic Development website for information on getting a business license. For a list of resources and links related to conducting business in Orlando, visit the Business section of our website. Back to Top |
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Do I need a permit for a garage sale? No permit is required to hold a garage sale, but City Code does not allow a person to conduct a garage or yard sale more than twice per calendar year or more than two consecutive weekends. For more information, contact the Permitting Services Division at 407.246.2271. Back to Top |
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My house is in need of repairs or renovation.
Who do I contact and where can I find information? The Department of Housing and Community Development website contains information on Housing Rehabilitation programs that are available to owner-occupants of single family homes within the City limits. For more information, call 407.246.2708. Back to Top |
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I
need the phone number for the City's Job Line.
The phone numbers for the City's Job Line are as follows: 407.246.2178 - General City Positions 407.246.2326 - Orlando Fire Department 407.246.3879 - Orlando Police Department However, visit the Human Resources website for a list of job descriptions, job openings, and for information on the employment process and benefits. Back to Top |
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What is the non-emergency phone number for the police
department? The non-emergency phone number for the Orlando Police Department is 407.246.2470 or 321.235.5300 (24hrs). You can also find information on the Orlando Police Department website. Back to Top |
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I am having problems with my landlord. Who do I
contact to have the issue resolved? To resolve discrimination-based landlord/tenant disputes, Contact the Office of Human Relations at 407.246.2122. Otherwise, contact the Orange County Clerk of Courts at 407.423.5732. Back to Top |
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How can I find a number for a park I want to reserve? For a list of City of Orlando parks, contact the Parks Division at 407.246.2283 or search through the Online Parks Directory. Back to Top |
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To whom do I report potholes and other street repair
issues? Street maintenance issues are reported to the Transportation Engineering Division in the Public Works Department. Potholes and sidewalk issues can be reported online. They can be contacted at 407.246.2281 or 321.235.5360 (24 hrs) Back to Top |
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How do I go about getting sign permit? Visit the Permitting Services section of the Economic Development website for information on getting a sign permit. For a list of resources and links related to conducting business in Orlando, visit the Business section of our website. Back to Top |
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How do I report a broken or malfunctioning street light? For street light maintenance, repairs or replacement, contact the Orlando Utilities Commission (OUC) at 407.737.4222 Back to Top |
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Who do I contact to report faulty traffic lights? Street maintenance issues are reported to the Transportation Engineering Division in the Public Works Department. They can be contacted at 407.246.2281 or 321.235.5360 (24 hr) Back to Top |
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How do I go about getting utilities? Any issues concerning utilities should be directed to the Orlando Utilities Commission (OUC) or Progress Energy. They can be contacted at the following numbers: OUC - 407.423.9100 Progress Energy - 407.629.1010 Back to Top |
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How do I register a vehicle? For information on vehicle registration, visit the Orange County Tax Collector's Website, or call 407.836.4145. Back to Top |
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What floor in City Hall houses the department that I
am looking for? Click here for a list of City Hall floors and Departments, or refer to the last page of the City of Orlando Owner's Manual. Back to Top |
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Who do I contact about getting Worker's Compensation? Contact the Florida State Division of Workers Compensation at 407.245.0758 Back to Top |
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How do I volunteer with the City? All City of Orlando volunteer applicants must complete and pass a background screening. For a list of volunteer opportunities, visit the Neighborhood and Community Affairs website, or contact the Volunteer Program Manager at 407.246.2082 for more information. Back to Top |
