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Emergency Communications Specialist


To become an OFD Emergency Communications Specialist (ECS), you must first meet the minimum requirements:

  • High school diploma
  • No felony convictions or history of incidents where the applicant’s integrity was in question

There are two sections in the Communications Center:

  • Call taker – Handles incoming emergency and non-emergency calls using a computer aided dispatch system.
  • Radio Dispatch – Dispatches call for service to the citizens of Orlando via an 800 MHz radio system.

The Communications Center has 30 civilian employees consisting of Emergency Communications Specialists, Supervisors, Technical Support and Managers.

Hiring Process

Apply online or contact the City of Orlando Human Resources for information about employment opportunities.

An ECS applicant must successfully complete the following:

  • Pass Practical Tests
  • Pass Polygraph
  • Formal Interview
  • Background Check
  • Medical Exam (includes drug screening)

Benefits and Information

Salary: The starting salary for an Emergency Communications Specialist (ECS) is $13.74 per hour. There is a 90-cent per hour shift differential for hours worked on the evening or midnight shift. Time and a half is paid for hours worked over 40 per week.

Employees must complete a 6 month probationary period. Employees receive a seven percent salary promotional increase after 1 year.

Shifts: Employees work a combination of 10-hour and 8-hour shifts. Hours include holidays and weekends. (Shifts are subject to change.)

Leave: Three weeks of paid vacation leave per year and 9 paid holidays.

Uniforms: Provided after completion of training.

Training: 24 weeks of classroom and structured on the job training.

Insurance: Variety of insurance options. Dependent coverage available at an additional cost to the employee.

Retirement: 401(a) Plan. The City pays certain costs. Partial vested rights after three years and early retirement after 55 years of age or 25 years of service.

If you are interested in employment opportunities with the Orlando Fire Department Communications Division, please contact Recruiting at:

Phone: 321.235.5208

Apply Online

The City of Orlando is an Equal Opportunity Employer and offers a competitive salary and benefits package.