OrlandoUnitedAssistanceCenter-02

A partnership between the City of Orlando, Orange County Government and the United Way, the Orlando United Assistance Center (OUAC) serves as a navigation point to assess the needs and provide information, support and resources to those directly affected by the Pulse tragedy.

Culturally-experienced representatives from the Hispanic and LGBT communities will be available.

Everyone impacted by the tragedy will be helped. This center will provide long-term support and assistance to those in need.

To ensure families and individuals are provided the one-on-one support they need, an appointment is recommended.

APPOINTMENTS

There are TWO WAYS to make your appointment for personalized service.

  1. Call 407.500.HOPE
  2. Fill out the intake form (click here)

HOURS OF OPERATION

Monday – Friday 8 a.m. – 5 p.m.

LOCATION

507 East Michigan Street
Orlando, FL 32806
Corner of Osceola Avenue and East Michigan Street
Fax: 407.245.0389

RESOURCES/ORGANIZATIONS AVAILABLE

African American Chamber of Commerce
Diversified membership that can assist in any area.
407.420.4870
blackcommerce.org

American Red Cross
Disaster relief, service to armed forces; health and safety programs.
407.894.4141
redcross.org

Aspire Health Partners
Mental health and substance abuse counseling, medication, case management, acute care and some residential services.
407.875.3700 x6622
aspirehealthpartners.com

Caribbean American Chamber of Commerce Florida
Diversified membership that can assist in many areas.
407.900.8137
caccfl.com

Catholic Charities of Central Florida
Legal immigration services.
800.411.0714
cflcc.org

Consulado De Mexico
Support and assistance for Mexican citizens.
407.422.5640
consulmex2.sre.gob.mx/orlando

Custom & Border Protection
Provide guidance regarding requirements for entry into the US.
407.240.4462
cbp.gov

Department of Health – Vitals
Five free death certificates to the immediate families of the victims.
407.506.4923
orange.floridahealth.gov

Department of Veterans Affairs/Orlando Vet Center
Crisis counseling, readjustment counseling for veterans and their families.
727.366.3212
orlando.va.gov

FBI Office for Victim Assistance
Identify victims of federal crimes, provide victims with information, assistance and resources. Emergency assistance to injured victims and families.
1-866-432-4682
pulsevictimassistance@ic.fbi.gov or fbi.gov/orlandovictims

Florida Department of Children & Families
Child protection, adult services, Medicaid, food stamps, TANF, emergency food and child care assistance.
407.770.8777
myflfamilies.com

Florida Department of Economic Opportunity
File for reemployment assistance.
800-204-2418
floridajobs.org

Florida Morticians Association
Counseling for final disposition. Transportation for domestic and international funeral arrangements.
850.224.2139
hayesbrosfunerals.com

Heart of Florida United Way
Comprehensive information and assistance by phone (2-1-1). 24-hour crisis and suicide prevention, information on housing, utilities, food assistance, parenting and elder issues.
407.839.4357
hfuw.org

Hispanic Chamber of Commerce Metro Orlando
Diversified membership that can assist in many areas.
407.428.5870
hccmo.org

Howard Phillips Children’s Advocacy Center
Healing Tree; Healthy, Families Orange, Teen Express, Children’s Advocacy, Development Center.
407.317.7430 x2307
orlandohealth.com

LGBT Chamber of Commerce Metropolitan Business Association
Diversified membership that can assist in many areas.
407.963.4580
mbaorlando.org/sbd

LYNX
Public transportation system for Orange, Osceola and Seminole Counties.
407.841.2279
golynx.com

Office of the Attorney General
Victim compensation for payment or reimbursement on behalf of the victim(s), for crime related funeral/burial. Medical/dental treatment and mental health counseling expenses. Compensation for victims who suffered permanent disability, wage loss due to crime related physical injury and loss of support for dependent(s) of a deceased victim who was employed at the time of the crime.
800.226.6667
myfloridalegal.com

Office of U.S. Senator Marco Rubio
Assistance to any individual, group, or business with a concern, complaint, or question of eligibility or benefit as it relates to a federal agency.
407.254.2573
rubio.senate.gov

Orange County Bar Association
Connecting victims and families with pro bono (free) legal advice and services.
407.422.4551
orangecountybar.org

Orange County Family Counseling
Assistance and services for Orange County youth ages 6-17 and families experiencing crisis in-home or school.
407.254.9370
orangecountyfl.net

Orange County Family Department
Provides rent and/or utility assistance for Orange County residents who work at one of the businesses that have been closed due to the shooting.
407-836-6514

Orange County Medical Examiner’s Office

407.836.9499

Orange County Tax Collector
Replacement identification for surviving victims. Title and tag transfers for deceased.
407.836.2705
octaxcol.com

Osceola Board of County Commissioners
Emergency lodging in the Kissimmee/Osceola area.
407.709.5230
osceola.org

OUC
Utility assistance for customers in our service area.
407.619.8979
ouc.com

Pet Alliance of Greater Orlando
Pet care and shelter for cats and dogs of the victims. Short term care for animals of those hospitalized.
407.418.0906
petallianceorlando.org

Proyecto Somos Orlando

Provide personalized case management and advocacy, assistance with basic human needs, mental health services including individual therapy and support groups, art therapy, legal assistance, LGBTQ+ groups and organizing and referrals for additional assistance with work, medical, etc. All services are offered free of charge by bilingual/bicultural staff in English and Spanish.

6900 S. Orange Blossom Trail, 2nd floor, Orlando, FL 32809 (close to the Florida Mall)
407.270.0597
zcolon@hispanicfederation.org

Puerto Rican Chamber of Commerce of Central Florida
Lodging, transportation and translation assistance. Liaison with organization and agencies for the families.
407.730.9959
prchamber.org

Puerto Rico Federal Affairs Administration
General services to victims in Central Florida and Puerto Rico.
407.483.4880
prfaa.pr.gov

Senior Resource Alliance
Resources for respite care, home care, transportation assistance for 18+ and disabled.
407.514.1800
seniorresourcealliance.org

Social Security Administration
Assistance with applications for survivors and disability benefits. Replacement of Social Security Cards.
800.772.1213
socialsecurity.gov

The LGBT Center of Central Florida
Mental health counseling, free HIV and STI testing/counseling.
407.228.8272
thecenterorlando.org

The Salvation Army
Financial assistance (rent, mortgage and utilities), food pantry assistance and clothing vouchers.
407.423.8581
salvationarmy.org

US Citizenship and Immigration Services, Department of Homeland Security
Assistance with immigration benefits including extension of stay, humanitarian parole entry, U Visa and other benefit related issues.
800.375.5283
uscis.gov

Victim Service Center of Central Florida
Free confidential crisis counseling, emotional support, trauma and bereavement support, therapy, support groups and advocacy services (bilingual).
407.254.9415
victimservicecenter.org

Zebra Coalition
Safe space for LGBT youth ages 13-24, youth center, individualized counseling, case management and educational meet ups. Drop-in center, 24-hour youth crisis hotline, short term housing, needs assessment, food/clothing, medical resources, mental health counseling, drug/alcohol counseling, continuing education, employment assistance, transportation, after care/ongoing counseling, intervention – peer support and educational scholarship.
407.228.1446
zebrayouth.org

Also available in: Spanish

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