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Website Legal Notices

Legal Disclaimer Regarding Accuracy of Information

Visitors to the Website are advised information contained within the pages of the Website is believed to be accurate. However, no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information are made. Visitors are encouraged to review the official version of all documents upon which they plan to rely.

Legal Disclaimer Regarding Links to Other Sites

Some of the linked sites are not under the control of the City of Orlando. Therefore, the City of Orlando makes no representations concerning their content, and is not responsible for their content. That the City of Orlando has provided a link to a site is not an endorsement, or an indication of affiliation with the sites’ owners or publishers. There are risks in using any information, software, services or products found on the Internet; and the City of Orlando cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Legal Disclaimer Regarding Families, Parks and Recreation programs

The City of Orlando reserves the right to refuse services at any time.

Notification that Information Provided by You is Public Information

Any information provided by you to the City of Orlando, including but not limited to feedback, questions, comments, and suggestions are non-confidential; moreover, such information is a public record subject to public inspection pursuant to law. The City of Orlando has no obligation of any kind with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.

Email Addresses

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact the city office by phone or in writing.

If you would like to contact the City for more information regarding this notice, please contact the City Clerk’s Office at 407.246.2251.

No Commercial Use

To the extent allowed by the Public Records Act, commercial use of the website materials is prohibited without the written permission of the City of Orlando.

Email Not Legal Notice

Communications made through email and messaging system shall in no way be deemed to constitute legal notice to the City of Orlando or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the city or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.

ADA/Title VI Nondiscrimination Policy

Section 504 of the Rehabilitation Act of 1973 (Section 504), the Americans with Disabilities Act of 1990 (ADA) and related federal and state laws and regulations forbid discrimination against those who have disabilities. The City of Orlando is committed to compliance with the ADA and these laws. Reasonable accommodations, including equal access to communications, will be provided upon request. Requests for reasonable accommodations should be directed to the City of Orlando ADA/Title VI Coordinator whose contact information is listed below.

The City of Orlando does not tolerate discrimination in any of its programs, services or activities. Pursuant to Title VI of the Civil Rights Act of 1964 and other federal and state authorities, the City of Orlando will not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status.

The City of Orlando has established a discrimination complaint procedure set forth below and will take prompt and reasonable action to investigate and eliminate discrimination when found. Any person who believes that he or she has been subjected to discrimination based upon race, color, national origin, sex, religion, age, disability, family or income status in any of the City’s programs, services or activities may file a complaint with the City of Orlando ADA/Title VI Coordinator:

Ana Palenzuela
ADA/Title VI Coordinator400 South Orange Avenue
Orlando, Florida, 32801
Phone: (407) 246-2057
Facsimile: (407) 246-2027

If possible, the complaint should be submitted in writing and contain the identity of the complainant; the basis for the allegations (i.e., race, color, national origin, sex, religion, age, disability or family status); and a description of the alleged discrimination with the date of occurrence. If the complaint cannot be submitted in writing, the complainant should contact the City of Orlando ADA/Title VI Coordinator for assistance.

The City of Orlando ADA/Title VI Coordinator will endeavor to respond to the complaint within thirty (30) calendar days and will take reasonable steps to resolve the matter. The City of Orlando ADA/Title VI Coordinator has direct access to the City’s Chief Administrative Officer (CAO) and is not required to obtain management or other approval to discuss discrimination issues with the CAO.

City of Orlando Internet Privacy Policy
1. Application

A. The City of Orlando uses the internet to communicate official City of Orlando government information to visitors and citizens about the city and its services, and to provide internet access in public venues during events. The City’s internet services are comprised of computer systems, data networks and applications, administered by a combination of City resources, business partners, and contracted external service providers.

B. The City’s internet services are administered in a manner that reasonably safeguards the information in secure databases. Any information related to these services, stored for any purpose, is safeguarded through commercially reasonable electronic, physical, contractual, and administrative procedures to protect and secure it.

C. The City of Orlando may collect or receive information about the identity and activity of persons who use its internet services. Technical data created or modified relative to initiating access, using, or terminating access to City internet services may be collected automatically. Specific information identifying persons accessing City internet services may be collected voluntarily.

2. Method of Operation

A. The City of Orlando may use the information collected from persons using its internet services in the following ways:

i. To personalize the internet user’s experience and deliver the type of content and product offerings requested
ii. To provide service in responding to internet customer service requests
iii. To quickly and confidentially process online transactions
iv. To administer online contests, promotions, surveys or other site features
v. To register and determine access to events, public programs, selective benefits and sponsored opportunities provided by the City of Orlando
vi. To personalize delivery of requested information, promotional materials, program updates, operational logistics, products and services, related to City of Orlando services and activities and those of its affiliated entities and business partners
vii. To measure utilization, capacity, and performance associated with internet services provided in public venues during events

B. The City of Orlando will not intentionally post, sell, rent or trade personally identifiable information collected from persons using City internet services without providing them with sufficient notice, except as described below.

C. Information regarding use of City internet services that does not contain personally identifiable information may be provided to other parties for marketing, advertising, resolving technical issues, or other lawful purposes.

D. The City reserves the right to share collected information with business partners and contracted external service providers who assist in providing City internet services, conducting City business, or providing other services on behalf of the City. In addition, the City reserves the right to share collected information with affiliated entities and business partners for joint marketing efforts, or for our affiliated entities’ and business partners’ own marketing purposes and other lawful business purposes.

E. The City further reserves the right to release personally identifiable information when such release is appropriate to comply with the law, enforce City policies, or protect the rights, property, or safety of its citizens, visitors, or other persons. The Florida Public Records Act requires the disclosure of all public records unless a particular record is specifically exempt under the Florida Public Records Act or other applicable law.

F. This Internet Privacy Policy applies only to information received by the City of Orlando collected via City of Orlando internet services, and not to information collected by other means, or by external service providers and not received by the City.

G. Under no circumstances shall the City of Orlando be held responsible or liable, directly or indirectly, for any loss or damages caused, or alleged to have been caused, by use of or reliance on any content, goods or services available via the City’s internet services, including those provided by its business partners or external service providers, or as a result of use of any information third parties collect or provide.

H. City internet services may include links to independent organizations operating under separate and independent privacy policies. The City of Orlando assumes no responsibility or liability for the activities of these linked organizations with regard to content, function, or the collection of personally identifiable information.

I. City of Orlando internet services include active hyperlinks to statements of procedure in reference to this Internet Privacy Policy.

J. By using City internet services, persons acknowledge sufficient notice, and declare their consent, regarding all terms and conditions expressed in this Internet Privacy Policy.

K. The City reserves the right to update or amend this document at any time. The amended terms and conditions shall automatically be effective the day of their updated posting. Your continued use of the City’s internet services after the effective date of any posted change constitutes your acceptance of the amended Privacy Policy.

3. Acceptance

Any person accepting use of City internet service(s), thereby acknowledges and accepts this City of Orlando Internet Privacy Policy.

Accessibility Design Guidelines – Website

  • Wherever possible, we use live text instead of graphics to reduce the download time of pages and increase your control.
  • No information is exclusively conveyed using color. This doesn’t mean that colors are not used to organize information; instead it means there are also other, non-color dependent ways of doing this.
  • We have attempted specifically to comply with Section 508 referring to website accessibility standards.

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