The Communications Center serves the citizens of Orlando as the primary 911 Public Safety Answering Point (PSAP) and is managed by Norm Poe. The division fields calls requesting response from police, fire and EMS-Emergency Medical Services. All calls requiring the Fire Department or EMS are immediately transferred to the appropriate agency. Calls for police service are handled by our specially trained police call takers and dispatchers. Our call center handles more than 760,000 calls per year. All employees receive a minimum of 232 hours of training and are certified by the Department of Health as a Public Safety Telecommunicator. For more information regarding a career with the Communications Division click here.
The Orlando Police False Alarm Reduction program’s mission is to reduce the number of false alarm calls in the City of Orlando. A high percentage of alarm calls dispatched are false and this creates an undue burden on patrol resources. All City of Orlando residents are required by City Code to register all active alarm systems. Registering alarm systems will prevent delays in response due to incomplete or inaccurate addresses, alert officers to any hazardous materials or situations at the location and provide emergency contact information. For more information about alarm registration and suggestions for preventing false alarms, click here.
The Radio Services team provides 800 MHz radio infrastructure and portable radio support to the Orlando Police and Fire Departments. This unit also supports City Municipal Government radio users and The Greater Orlando Aviation Authority (GOAA).
CodeRed provides emergency phone messages to targeted regions of the City. Click here to visit the site