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NOW HIRING!
In 1991 the Orlando Police Department began reporting through the Paperless Automated Call Entry system (PACE). Here is how it works for us:
How PACE works:
After the communications section has dispatched an officer to call for service, the basic complaint information is electronically transmitted to PACE operators in another part of our headquarters building. The officer responding to a call, takes the necessary notes and statements, then goes to an area designated as a "PACE office" to telephone his report. Typically, the PACE office is space provided by local businesses and convenience stores. We get a free place to conduct our business without leaving our districts, the night clerk gets a police car parked in front of his store while the officer completes his report. Everybody wins.
Once the report is completed by the PACE operator, it is ready for review by the officer's supervisor for correctness and completeness; and, by a PACE supervisor for administrative accuracy. This is all done by the end of the shift. There is no need for further data entry. The report is available to the detectives by computer terminal or a printed copy may be obtained.
The PACE office is operational 24 hours a day and the number of operators on duty is determined by historical needs per shift. There are very few occasions where an operator is not available to take a report. In those cases, the officers usually respond to another call, then return to complete their incident report.
INFORMATION
DESK
The
Information Desk functions twenty four hours a day and is usually the public’s
first point of contact when entering Police Headquarters. Individuals assigned
to the Information Desk provide the public with general law enforcement related
information, directions and referrals.
The
Information Desk also handles many walk-in and telephone complaints, taking the
initial police report and forwarding the report to the appropriate section for
further investigation if warranted.
TELETYPE
Individuals
assigned to Teletype handle radio and telephone requests for wanted persons
inquiries, vehicle registration checks and other tasks related to National Crime
Information Center (NCIC) and Florida Crime Information Center (FCIC) functions.
Teletype operators enter missing persons records and stolen property records
into the state and national computer systems.
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