Commercial Container Regulations
SOLID WASTE MANAGEMENT - All commercial establishments shall be charged a minimum fee per month for refuse collection services within the City of Orlando. This fee will be adjusted according to the level of service provided as set by City Council. Exceptions to the minimum refuse charges shall be made only with an approved contract from an authorized Roll-off Franchise Company for roll-off compactor services.
2. City containers shall not be moved without the express permission of the Solid Waste Management Division.
3. All raw garbage shall be placed in leak-proof containers before being placed in City containers for collection. Liquid waste is prohibited in City containers. All loose paper or other materials that pose a "fly-away" hazard during the dumping process will be placed in sealed containers (tied bags) prior to being deposited in the City container.
4. No hazardous, infectious or industrial waste shall be placed in City containers. This includes waste cooking oils/grease, major auto parts, and large items which hang outside the perimeter of the container. Tires are prohibited from being placed into the City container and the customer will incur an extra disposal fee of $25.00 each tire found in a City container.
5. Care, cleaning and sanitation of City-owned containers is the responsibility of the establishment(s) using the assigned container(s). Steam cleaning of City containers is available upon request for a fee.
6. City employees will not be required to collect refuse stacked above the side panels of the container which would prevent the lids from closing. City employees may remove material stacked above the side panels and set it aside in order to safely dump the container. They will not reload the material removed.
7. Material stacked in front of or around a container which prevents the container being safely emptied shall constitute a "blocked container" and will not be dumped until the material is relocated by the establishment(s) assigned to the container. An extra dump charge will be charged to the appropriate establishment assigned to the container.
8. Solid Waste Management Division Supervisors may authorize a chargeable extra dump for containers found to be overflowing.
9. Any container that is believed to have not been emptied on the scheduled day must be brought to the attention of the Solid Waste Division within 24 hours of the scheduled dump day or the next regular business day.
10. To schedule an extra dump for a container please contact the Solid Waste Division. The fees for extra dumps, compacted waste and construction material are established by City Council. You may call us at 407-246-2314, during regular business hours, (Monday thru Friday, between 8am and 5pm, with the exception of City holidays) to schedule an extra dump, or you may email your request to SWbillingsvc@cityoforlando.net.
11. Containers that are inaccessible due to obstructive parking or other reasons beyond the control of the Solid Waste Management Division may require a chargeable extra dump before the next scheduled collection day. It is the responsibility of the customer to ensure the container(s) are not blocked on the scheduled collection day.
us: SWcustomersvc@cityoforlando.net or call
To contact us: SWcustomersvc@cityoforlando.net or call 407-246-2314.