Back to billing page
Water leak credits - residential or
commercial customer experiences a
water leak, sends documentation of the leak to our office and the
wastewater charge is adjusted accordingly.
Pool fill credits -
When a residential customer renovates or resurfaces their pool
they are eligible for a pool credit once a year. Call our
office, we calculate average water consumption during normal usage and
adjust the sewer charges back to normal usage cost.
Vacancy credits - Residential customers are afforded two vacancy credits per calendar
year against the sewer charges when criteria of 200 KW or less of
electricity is used and zero to low consumption of water. A call from
the customer is all that is necessary.
Questions or problems
with these detail sheets should be directed to our Business Management
staff at (407)246-2662 or to
Maria Lachney, Asset