Wastewater Division

Customer Credits

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Water leak credits - customer experiences a water leak, sends documentation of the leak to our office and the wastewater charge is adjusted accordingly.

Pool fill credits - customer renovates, resurfaces pool, calls our office, we calculate average water consumption during normal usage and adjust the sewer charges back to normal usage cost.

Vacancy credits - customer is afforded two vacancy credits per calendar year against the sewer charges when criteria of 200 KW or less of electricity is used and zero to low consumption of water. A call from the customer is all that is necessary.

Questions or problems with these detail sheets should be directed to our Technical Support staff at (407)246-2213 or to Chuck Miller, Technical Support Manager.