|POLICE COMMUNICATIONS SUPR|
|Middle Management/Professional/NM AD|
|Performs responsible administrative and managerial work of a specialized nature in the area of law enforcement. This position directly supervises Police Communications Shift Supervisors and manages Police Communications Specialists in the PACE section of the Orlando Police Department, which consists of four units-PACE, Information Desk, Teletype and Validations. Responsibilities include ensuring that accurate and timely entries of all crime reporting are made into the Orlando Police Department database. Serves as the Terminal Agency Coordinator for the department and is responsible for enforcing the regulations regarding the use of State and Federal information by all personnel within the police department. Develops and prioritizes all section budget items, completes all city budget forms. Maintains a high level of professional knowledge of technical matters that pertain to the Department and City of Orlando. Develops programs to ensure adequate training for supervisors and employees. Administers disciplinary action and other personnel matters, hears disciplinary appeals and takes appropriate action. Work is performed under general supervision of the Police Support Services Manager and is reviewed through audits of records, discussions, reports and results obtained.|
|Schedules, assigns, and reviews the work of employees engaged in the performance of specialized clerical and para-professional work; maintains quality control standards.
Trains employees in proper work methods, operation of equipment and departmental policies and procedures; counsels employees as needed and evaluates their performance.
Coordinates all office landscaping matters including design, layout, and relocation of cubicles; coordinates the placement of telephone lines and compute equipment throughout the division.
Composes and updates various forms/form letters for use by detectives.
Serves as voice mail administrator/trainer, programs auto dial stations and provides one-on-one training; assures that equipment is maintained and serviced as needed.
Compiles data from various sources and prepares weekly, monthly and related ad-hoc reports; ensures maintenance of all record keeping systems.
Participates in the review, development and/or revision of internal operating procedures; keeps abreast of regulatory changes that affect operation.
Conducts inventory of materials and supplies and requisitions replacements when needed.
Operates computer to enter, alter, retrieve, and/or delete information.
Provides information to the public, police personnel and representatives of outside agencies regarding activities, procedures and services provided; answers complaints and/or questions in accordance with established guidelines.
Performs other related duties as required.
|Knowledge of police department operations.
Knowledge of office management practices and procedures.
Knowledge of record keeping and data base systems.
Knowledge of English grammar, reading, and sentence structure.
Knowledge of inventory control and warehousing methods.
Knowledge of supervisory principles and practices.
Knowledge of data gathering techniques.
Knowledge of laws governing police records.
Knowledge of computer operations.
Ability to perform mathematical calculations.
Ability to type 45 wpm.
Ability to coordinate and supervise activities of a large office.
Ability to prioritize assignments and work independently.
Ability to classify and categorize records.
Ability to express ideas clearly and concisely, verbally and in writing.
Ability to stand for extended periods of time.
Ability to conduct research, analyze, and interpret data; compile data and prepare reports.
Ability to establish and maintain effective work relationships with employees and the public.
Ability to operate personal computers, typewriter, telephone, copier and calculator.
|Bachelor's degree in Administration or related field with two (2) to three (3) years police operations experience, preferably in law enforcement area. Some lead or supervisory experience required; or an equivalent combination of education, training, and experience. Must pass police background investigation which includes polygraph examination.|