|POLICE COMM SHIFT SUPERVISOR|
|SEIU Supervisor Non-Exempt|
|Performs responsible supervisory work involving the preparation and processing of police incident reports. Employees assigned to this classification supervise the operations of the section on an assigned shift and are responsible for maintaining quality control standards to ensure compliance with local and state regulations. Primary duties include review and approval of completed incident reports, scheduling work assignments, evaluating employees' performance, preparing various reports, operating Teletype, and receiving requests for police service to the community. Supervisors are also responsible for training employees in proper phone call procedures, operation of Teletype and related communications equipment, and records management system. Supervisors exercise considerable independent judgment. Work is performed under general supervision and performance is reviewed through conferences, reports submitted, and productivity of the section. Shift work, in addition to weekend and holiday work, is required.|
|Plans, schedules, coordinates, and assigns work of Police Communications Specialists on a designated shift to ensure timely report processing and adequate work station coverage 24 hours a day.
Reviews police incident reports generated by police personnel and the public for technical accuracy, proper coding, and for correct English composition and format; approves or returns reports.
Supervises, trains, and evaluates employees that receive calls for police service and operate Teletype and other communications equipment; approves and sends Teletype messages to other police agencies; receives and distributes Teletype messages to appropriate burueaus.
Instructs operators in proper procedures, including the monitoring of their work; provides training and assistance to Police Communications Specialists regarding system operations, work procedures, equipment, Uniform Crime Report (UCR) coding, report writing and related departmental operations.
Counsels employees and evaluates staff performance, initiates personnel actions, and consults with supervisors regarding incomplete reports and determines appropriate action.
Monitors reports and provides input regarding incidents to be placed on special incident bulletins.
Ensures proper working condition of equipment by providing routine maintenance and reporting malfunctions to Technology Management.
Troubleshoots equipment problems with working knowledge of all equipment, and makes minor repairs.
Serves as departmental liaison and intermediate authority for all questions concerning FDLE criteria and standards for UCR coding and reports processing. Interacts with other departments and the general public.
Maintains various files and completes reports; monitors supply inventory and orders needed supplies.
Formulates and writes procedural changes to improve operations of the Police Communications Center; participates in the review and design of computer programs to improve delivery of section services.
Serves as a Notary Public, including notarizing sworn written statements, Stolen Vehicle Affidavits, or any other related documents.
Triple-checks the reports from Teletype, verifying every entry, cancellation, and modification to NCIC/FCIC transactions from CID detectives and patrol officers; approves the temporary discontinuance of Teletype Service.
Performs other related duties as assigned.
|Knowledge of police department operations, policies, and procedures and authority of other local law enforcement jurisdictions.
Knowledge of City streets, locations, sectors, districts, and grids.
Knowledge of computer aided report entry system functions, capabilities, and operations, and knowledge of such operations as CAD, FCIC, NCIC, and Teletype and telephone operations.
Considerable knowledge of Uniform Crime Reporting codes and report standards and criteria established by the Florida Department of Law Enforcement.
Thorough knowledge of the procedures, methods, and operations of police report processing and building security procedures and alarm systems.
Knowledge of effective supervisory practices.
Skill in the operation of multi-line telephone systems and personal computers.
Skill in querying police officers and citizens to obtain complete crime information.
Skill in performing a numerous variety of clerical tasks requiring flexibility and attention to detail, and ability to organize and determine work priorities to assure timely accomplishment of all work.
Ability to remain calm and courteous in stressful situations and recognize employee work stress situations and resolve them before they turn into greivance situations.
Ability to handle and question citizen complaints and/or inquiries and respond calmly and appropriately; exercise good judgment within bureau guidelines.
Ability to record and relay information accurately and rapidly.
Ability to type accurately at a minimum of 35 cwpm.
Ability to supervise, plan, organize, coordinate, and evaluate the work of all staff performing varied operations.
Ability to hear and speak clearly and concisely, despite the constant noise of telephones and other equipment.
Ability to spell accurately, write legibly, structure sentences, and record events in chronological order.
|High School Graduate plus four (4) or more years of clerical experience including two (2) years of experience in report processing, report writing, and computer operations, some of which must have been in a lead or supervisory capacity; or an equivalent combination of education, training, and experience. Must type at least 35 cwpm. Must pass police background investigation that includes a polygraph. Must pass reading for understanding and writing skills tests.