|PERFORMANCE OPTIMIZATION MGR|
|Middle Management/Professional/NM AD|
|Performs supervisory and administrative work for the Performance Optimization Program and acts as a liaison for the Office of Audit Services and Management Support to engage Department/Office mangers in the implementation and maintenance of the City's Comprehensive Strategic Plan and the performance optimization program through coordination, coaching and training; oversees data collection, analysis and delivers recommendations to administration, and oversees the coordination and analysis of indicator data; provides oversight for internal and external consultation projects and management reengineering studies; plans, organizes and directs Management Analyst' day-to-day duties. Work is performed within established policies, guidelines, and procedures; however, assignments are performed with considerable independence, requiring the exercise of discretion, sound judgment, initiative and responsibility for supervision of departmental staff. Work is reviewed by the Director, Office of Audit Services and management Support, through conferences, observation, analysis of reports and recommendations.|
|Reviews, analyzes, and interprets Strategic Plan reports and other management information systems data and reports; monitors, reviews, and analyzes actual performance versus programmed performance and recommends necessary adjustments to ensure service delivery.
Conducts surveys of departmental organizations, management, staffing utilization and procedures.
Participates in designing and planning for the development of the City's Strategic Plan and tracks its provisions and reports to management of the City's progress towards its strategic objectives.
Identifies internal control improvement opportunities and operating efficiency improvements of City departments and outside agencies, evaluates the reliability and integrity of programs/processes and identifies potential sources of improvements; conducts preliminary survey in assigned department or agency to determine activities being performed and to develop recommendations as to program/organizational needs; formulates and recommends work plan, including objectives, scope, techniques, and timetable, within established time constraints.
Conducts studies, reviews records and other documentation and interviews management and other personnel, in order to obtain needed information.
Performs analyses to determine efficiency, and performance effectiveness of the activities of departments and associated outside agencies.
Prepares reports, both oral and in writing, of findings and recommendations for corrective actions and operational and managerial improvements; presents findings to affected managerial personnel and high level municipal officials, explaining findings and encouraging implementation of recommendations; provides advice on internal controls, acceptable practices and procedures, and economy and efficiency issues.
Performs other related duties as assigned.
|Thorough knowledge of the principles of organization and management.
Considerable knowledge of the principles of industrial/organizational behavioral theory and practice.
Considerable knowledge of the organization and operation of City departments and agencies.
Knowledge of sound internal controls and general business practices, measures for making such improvements, set forth convincing logic for their acceptance, and set the stage for their implementation.
Knowledge of statistical and analytical evaluation techniques.
Knowledge of effective interviewing techniques.
Knowledge of information technology capabilities, controls and applications to accounting and other operational systems.
Knowledge of performance measurements and their development and applications.
Ability to organize and clearly present oral and written reports of findings and recommendations.
Ability to isolate and analyze significant trends from source data.
Ability to establish and maintain effective working relationships.
Ability to recognize, formulate, facilitate development of, and offer measures which may be taken by various departments, bureaus, and offices to enhance productivity and better meet their objectives.
Ability to comprehend, analyze and evaluate situations, organizations, contracts, and systems and recommend modifications and improvements.
Ability to develop sound audit objectives and apply proper, effective auditing techniques.
Ability to supervise, train, and inspire staff.
Ability to direct the compilation of documentation in support of report findings, recommendations and all other work, and to communicate them in a clear, concise and objective manner.
Ability to establish and maintain effective working relationships with other employees, municipal officials, and representatives of other governmental agencies and business concerns.
Ability to assign, schedule and coordinate the work of others.
|Bachelor's Degree in Business Administration, Public Administration, Industrial/Organizational Behavior or closely related field and four (4) years or more of progressively responsible experience in management of performance operations or administrative analysis, or related areas, preferably in a governmental environment; or an equivalent combination of education, training, and experience.
VCJ - 3/14/03