|Middle Management/Professional/NM AD|
|Performs responsible, professional and administrative work in human relations, with the primary responsibility of ensuring equal opportunity for the citizens of Orlando in housing and public accommodations. Further responsibility includes ensuring equal access to, and equal treatment by financial institutions. Conducts training and education activities as directed. Work is performed under the general supervision of the Human Relations Official and performance is reviewed while in progress and upon completion via conferences, reports, internal and external audits, and results achieved.|
|Coordinates education and outreach programs and events in employment, housing and public accommodation.
Plans and conducts training seminars/workshops, designed to increase awareness of discrimination laws, for citizens as well as private employers, housing providers and places of public accommodation.
Provides technical assistance to housing providers and places of public accommodation regarding discrimination laws.
Monitors the housing and public accommodation intake process, via random observations and on-sites, as directed by the Human Relations Official. (Will conduct on-sites as necessary.) Maintains supply of housing intake forms.
Responds to housing and public accommodation inquiries, interviewing and counseling persons with problems/concerns.
Investigates complex/problem housing cases and responds to problem inquiries as necessary and/or assigned.
Conducts fact-finding, conciliation and mediation conferences.
Conducts on-site visits.
Prepares Annual and Quarterly Performance Optimization report.
Prepares monthly report for City management and Human Relations Board.
Oversees the process of issuing subpoenas in matters related to housing.
Reviews housing case files for completeness, e.g., proper documentation, verification of facts, accuracy and compliance with established guidelines. Recommends changes and further investigation as necessary.
Researches and keeps abreast of the latest developments in housing law and of court decisions that relate to same.
Makes referrals to other agencies.
Other duties as assigned.
Thorough knowledge of City, State and Federal Laws prohibiting discrimination in employment, housing and public accommodation.
Familiarity with City, State and Federal Laws prohibiting discrimination in employment.
Knowledge of the State Landlord and Tenant Act.
Knowledge of EEOC, HUD and the Florida Commission on Human Relation's (FCHR) policies and procedures.
Demonstrated skill in the application of laws, rules, regulations, policies and procedures.
Superior organization and analytical skills necessary to work with volumes of data, interpreting and making decision based on sound judgment.
Demonstrated oral and written communications skills, including the ability to convey concepts, industry specific and general information via presentations and reports to a diverse audience.
Must be efficiently skilled in operating a personal computer and in Microsoft software products, primarily Word.
Must have excellent interpersonal skills (able to establish and maintain an effective working relationship with OHR staff, internal and external contacts).
Demonstrated evidence of initiative.
Demonstrated ability to exercise sound, independent judgment.
Ability to adapt to change as necessary.
|Bachelors Degree in Sociology, Human Resources/Personnel Administration, Public Administration or related field, plus two (2) years experience as a trainer, and two (2) years experience as a discrimination investigator; or, an equivalent combination of education, training and experience. Ability to work independently. Thorough knowledge of housing discrimination laws. Some knowledge of other City, State and Federal discrimination laws. Excellent analytical, organizational, written/oral communication and interpersonal skills. Good computer skills a must. Required participation in OHR activities during regular work hours, weekdays after 5:00 p.m., weekends and/or holidays. Valid drivers license required.|