|SEIU Professional Exempt|
|Performs a variety of technical and administrative tasks relative to the City's multi-user computer systems, servers, and networks. Responsibilities include specification, installation, maintenance, configuration, security, tuning, troubleshooting, backup & recovery, capacity planning, client support and documentation of City computer systems, networks and associated hardware/software resources. Adherence to City and departmental policies and procedures is required. Work is performed under general supervision of departmental managers subject to periodic review and evaluation. Work requires a flexible schedule to include some evenings and weekends.|
|Research, and provide recommendations for City acquisition, standard computer system, server and/or networking technologies.
Plan, design and/or perform installation of City multi-user computer systems, servers, networks and/or associated hardware/software.
Perform initial setup and subsequent modifications to multi-user computer systems, servers and/or network environments, including additions, enhancements and upgrades to component hardware, operating system software and resident applications as required.
Recommend, perform and/or coordinate maintenance services appropriate to maintain availability and function of city systems and networks according to established service-level agreements regarding technology, applications, workflow and procedures.
Develop, document and maintain procedural guidelines by which clients are given physical and logical access to systems and applications resident on multi-user computer systems, servers and/or networks.
Provide technical analytical expertise to the Computer Systems Support Analyst, System/Network Administrators, Application Developers and management regarding wide area and local area network design and data communications systems.
Train Systems/Network Administrators in hardware installation and support, software/hardware interfaces, network addressing schemes and application use.
Create and/or modify computer system and/or network configurations to accommodate local and remote attached peripheral devices.
Identify and troubleshoot to resolution problems associated with multi-user computer systems, servers, networks and attached peripherals using protocol analyzers, communications trace utilities and/or other diagnostic equipment as needed.
Develop, document and maintain procedures, including instruction and operational interfaces, to backup data resident on multi-user computer systems and servers.
Monitor, sustain, and work to enhance system and/or network performance regarding availability, throughput, and response time, in keeping with established service-level agreements.
Document, and prepare written reports relative to, current and projected computer system, server and/or network resource utilization and performance for capacity, budget and finance planning.
Provide consulting and planning services to client departments regarding computer system, server, and/or network technologies, capacity and function.
|- Detailed knowledge of personal computers, techniques and issues regarding the operation and administration of multi-user computer systems, servers and/or LAN/WAN environments, as well as a fundamental understanding of data communication/transmission protocols.
- Specific knowledge of City computing platforms, operating systems and applications is also essential.
- Ability to work effectively under pressure to identify, troubleshoot, and resolve problems associated with computer systems, servers and networks. This includes, but is not limited to the specification, installation, configuration, operation, tuning and maintenance of specific computing and communications equipment in a multi-platform, multi-vendor, multi-protocol environment.
- Ability to operate computer equipment for extended periods of time and physically lift and move computer/network components weighing up to 35 pounds.
- Ability to effectively communicate (orally and in writing) regarding computer and network technologies to a variety of client/management audiences.
- Ability to establish and maintain effective working relationships with fellow employees and representatives of other agencies and companies.
- Ability to organize and prioritize work effectively, and maintain a professional attitude in the face of adversity.
|Bachelor's degree with major course work in Computer Science, Information Systems, Computer Systems Management and at least five (5) years work experience, including 2 years supporting, installing, analyzing and administering various wide area and local area network communications systems (hardware and software); or a minimum of seven (7) years external work experience specifically related to City system and/or network technologies. Experience with Microsoft Windows NT server, Cisco routers and Cabletron network equipment including Spectrum network management software and Unix operating system preferred. CCNE, CCIE or MCSE certifications desired. A polygraph may be required for positions in this classification with access to security sensitive information/databases.
Valid Florida drivers license required at time of application
Systems/Network Engineer - Required certifications depending on the position applying for.
Windows - MCSE - Microsoft Certified Systems Engineer
Telecommunications - RCDD - Registered Communications Distribution Designer
AS400 - AS/400 Server certification - Professional Network Administrator for Network/Multiple Systems Environment
Unix - HP Certified Professional
AIX System Administrator II
05/15/96 - MC
05/22/96 (formerly Systems Programmer)
07/31/00 - ZS (formerly Systems/Network Administrator III
7/24/06- KW added drivers license information to min req