|FIRE EMERGENCY COMM SPEC II|
|Performs skilled work in emergency fire communications. Employees assigned to this classification receive, screen, and dispatch major emergency calls for fire, emergency medical services, and aircraft emergencies; provide limited medical advice and prepare various reports. Work is performed under the supervision of a Emergency Communications Shift Supervisor and performance is reviewed while in progress for technical accuracy and judgment through direct observation and results obtained.|
|Receives and screens calls for major fires, emergency medical services, aircraft emergencies and related fire services using 50 button call directors; questions callers to obtain precise information.
Monitors emergency calls and operates multi channel radio consoles and a computer aided dispatch system to determine and dispatch the appropriate jurisdiction and equipment to respond.
Transfers joint response and other calls out of City limits to police department ambulance, agencies, and other organizations as deemed appropriate.
Renders first aid medical advice to callers in emergency situations prior to the arrival of emergency equipment using knowledge of emergency medical training.
Types incident reports, updates emergency numbers file, and maps, maintains log of truck movements and run reports for each incident.
Receives and responds to non-emergency calls, referring persons to appropriate agencies using knowledge of city streets and phone numbers of numerous agencies.
Performs other related duties as assigned by the supervisor.
|Knowledge of Federal Communication Commission (FCC) rules and regulations.
Knowledge of all operations relating to recording, warning, computer aided dispatch, radio, telephone and related communication systems.
Knowledge of Communication's Division Standard Operating Manual working knowledge of City boundaries, streets, and adjoining county streets.
Knowledge of first aid emergency medical treatment procedures (i.e., CPR, burns, poison, choking, cuts, etc.)
Knowledge of the City's Disaster Plan.
Ability to sit for extended periods of time in a confined area answering emergency calls.
Ability to visually read computer screen for extended periods of time.
Ability to operate 50 button call director, multi channel radio consoles, computer aided dispatch system and related communication equipment.
Ability to write legibly and type 25 wpm accurately.
Ability to react calmly and competently in stressful situations, to obtain and relay information quickly and accurately, and make sound judgments.
Ability to simultaneously observe and respond to various sources of incoming stimuli.
|High School Graduate plus one (1) year experience in Fire, Police, Ambulance, or 911 communications center, preferably using C.A.D. (computer aided dispatch) systems and multiple channel radio consoles; or an equivalent combination of education, training, and experience. Must pass a data entry typing test.
Must obtain Emergency Medical Dispatcher (EMD) Certificate within six (6) months of employment and maintain license while employed. All employees required to complete 32 Hr EMD refresher every 2 yrs. Employees holding EMT certifications required to complete 32 Hr EMT refresher every 2 years.
ADDITIONAL QUALIFICATIONS FOR PROMOTION:
Probationary evaluation must have resulted in an overall meets standards rating or better with no factors rated less than meets standards to move to level II. Otherwise, the last performance evaluation must have resulted in an overall meets standards rating or better with no factors rated less than meets standards.
Rev.02/17/96-SV (Special Requirements only)
Rev. 02/01/99 (promotion from I to II at end of 6-month probation)
Rev. 06/06/01-MGR (The amount of time a person must service before promoting, from I-II)