|PERMITTING SVCS ASST DIV MGR|
|Performs administrative professional work assisting the Permitting Services Division Manager in the development and implementation of operational policies and program objectives for the Permitting Services Division. Work includes managerial tasks and involves supervision, coordination and direction of those subordinate supervisory personnel responsible for good customer service when receiving, reviewing and issuing permits. The work involves tasks assigned by the Permitting Services Division Manager and Economic Development Department Director through conferences, observations, and analysis of reports and the evaluation of results achieved. Knowledge of permitting development and/or customer service.|
|Responsible for ensuing that the Permitting Services Division provides high customer and constituent services.
Responsible for developing and ensuring the success of various community outreach initiatives.
Manages, coordinates and directs the activities of the Permitting Services supervisors and office personnel.
Investigates and responds to the Mayor's, C.A.O.'s , Commissioners', Director's citizen's and employee's comments..
Reviews cases with the Mayor's staff, C.A.O., Commissioners, attorneys; supervises the cases and assists with code interpretation.
Manages customer service initiatives and operational processes.
Reviews assignments and program activity, reports with section supervisors and provides guidance and strategic planning for the division.
Develops and administers annual operating budget.
Reviews and authorizes personnel actions such as selections, promotions, transfers an demotions; reviews disciplinary actions through documentation and input form supervisors.
Prepare monthly and quarterly performance reports.
Reviews and authorizes purchases and related documents; monitors requests submitted to ensure funds are available prior to acquiring materials.
Attends and makes presentations to City Council, and various neighborhood and community associations and attends assigned committee meetings.
May act as Division Manager in his/her absence.
Performs other related duties as assigned.
|Knowledge of administrative regulations, customer and constituent outreach processes, and City policies and procedures.
Knowledge of construction administrative and/or customer service.
Thorough knowledge of modern practices and principles of administrative an operation/process management.
Has extensive knowledge and experience with professional customer service, constituent service, community outreach, marketing and interaction with customer development community.
Knowledge relating to the preparation and utilization of an annual budget.
General knowledge real estate principle.
Knowledge of developments, current literature and sources of information in the field of customer service and operational management.
Skilled in the operation and utilization of personal computers and computer terminals.
Ability to establish and maintain effective relationships with citizens, constituents, staff, City, County, State, and Federal Officials.
Ability to operate a personal computer and related equipment.
Ability to communicate clearly and concisely, orally and in writing, enforcing regulations with firmness, tact and impartiality.
Ability to stand and walk for extended periods of time and to perform duties under sometimes adverse conditions such as
communicating in difficult situations.
Ability to plan, assign and review the work of subordinate personnel.
|Bachelors degree in Business Administration, Public Administration, Engineering, Construction, or a related field and four (4) years, experience in Building Management, Business Administration, Public Administration, or customer service; two (2) of those years must have been in an office supervisory capacity: or an equivalent combination of education, training, and experience. Must posses a valid Florida drivers license.
1/18/07 KW updated per C.Mcullion- EDV Manager