|SEIU Professional Exempt|
|Performs professional and administrative work in the intake (framing) of complaints of discrimination in the areas of employment, housing and/or public accommodation, as directed. Work is performed under the general supervision of the Human Relations Assistant to Director. However, routine day-to-day intake concerns are under the direction of the Intake Supervisor. Performance is reviewed while work in progress and upon completion, via discussions, internal and external audits, reports and results achieved.|
|Frame complaints of discrimination.
Provides pre and post charge (EEOC) and complaint (HUD) counseling via telephone and in person.
Researches case law, primarily via the Internet; primary resources CCH Employment Law Service, EEOC and HUD, all on-line.
Coordinates the mediation process, ensuring completion within specified time frame.
Completes docketing and transmittal of all cases; includes case to be investigated by the OHR and those forwarded to EEOC and/or the FCHR.
Participates in conferences, public hearings, workshops, seminars, etc., as directed by the Human Relations Official.
Makes referrals to other agencies.
Other duties as assigned.
|Thorough knowledge of City, State and Federal Laws prohibiting discrimination in employment, housing and public accommodation.
Knowledge of the State Landlord and Tenant Act.
Knowledge of the EEOC, HUD and the FCHR's policies and procedures.
Demonstrated skill in the application of laws, rules, regulations, policies and procedures.
Superior organization and analytical skills necessary to interpret information from various sources.
Demonstrated oral and written communication skills, including the ability to convey concepts, industry specific and general in nature. Attention to detail a necessity.
Must have excellent interpersonal skills, be a good listener and able to communicate effectively with people of all levels; demonstrated by establishing and maintaining a successful relationship with OHR staff, internal and external contacts, including City management, elected officials and business leaders.
Must be efficiently skilled in operating a personal computer and in Microsoft software products, primarily Word.
Ability to exercise sound judgment.
Ability to adapt to change as necessary.
|Bachelors degree in Sociology, Human Resources/Personnel Administration, Public Administration or related field, plus one (1) year experience as an Intake Specialist or a Discrimination Investigator; or, an Associates Degree in one of the aforementioned disciplines plus three (3) years experience as an Intake Specialist or a Discrimination Investigator; or an equivalent combination of education, training and experience. Ability to work independently. Thorough knowledge of Title VII and some knowledge of Title VIII of the Civil Rights Act. Some knowledge of other City, State and Federal discrimination laws. Excellent analytical, organizational, written/oral communications and interpersonal skills. Must have good computer skills and be proficient in Microsoft Word. Required participation in OHR activites during regular work hours, weekdays after 5:00 p.m., weekends and/or holidays. Valid Florida drivers license required.|