|HUMAN RELATIONS TECHNICIAN|
|SEIU White Collar Non-Exempt|
|Under general supervision, performs a variety of technical and administrative support work related to employment and housing discrimination; handles routine inquiries and screenings; assists with analyzing and resolving routine complaints or intakes; processes cases and enter codes into computer system in accordance with EEOC and HUD requirements; assists with research, case preparation, and mediation; assists with special events such as outreach presentations and provides routine information; performs a variety of administrative support work and lead direction to other administrative support staff; performs other duties as assigned.|
|Assists with inquiries, intakes, and screening of issues and complaints related to employment, housing and public accommodation discrimination; codes data, enters and retrieves information on system such as the EEOC IMS; handles docketing and closing functions related to cases; reviews and verifies accuracy of data; updates and maintains accurate files and data; distributes information, forms and copies as appropriate.
Compiles data, conducts research, and obtains pertinent material for staff; prepares routine reports using specialized database such as IMS; makes note of problems or areas of concern.
Assists with preparation of cases and mediation conferences, researches and gathers data and information on laws and precedents related to EEOC, HUD, as well as the City's Chapter 57 anti-discrimination ordinance; prepares settlement agreements and other staff support work. As incumbent gains more experience and training, may participate with co-mediation.
May review complaint documents for compliance with regulation and procedure and recommend administrative action; conducts limited inquiries regarding individual cases for processing appropriately.
Performs a variety of administrative support work in support of office operations including typing, filing, responding to request for information and inquiries regarding case status; may provide staff assistance at board meetings and appeal hearings.
|Knowledge of local, state and federal discrimination laws as they relate to employment, housing and public accommodations
Knowledge of standard office methods and procedures
Skilled in the operation of a personal computer
Ability to demonstrate proficient use of specialized program systems such as EEOC's IMS
Ability to learn and apply basic policies, procedures, and regulations related to EEOC, HUD, and Chapter 57 of the City's code as applicable
Ability to conduct research, compile data, and prepare routine reports and memos
Ability to learn and enter EEOC and HUD codes appropriately
Ability to plan, organize, and meet work deadlines
Ability to provide lead direction
Ability to communicate effectively, respond to inquiries, and provide information
Ability to take initiative and work independently within guidelines as necessary
Ability to listen attentively and understand information
Ability to provide good public service
Ability to establish and maintain effective working relationships with others and the general public.
|Associate's degree and three (3) years specialized experience performing duties similar to this position, such as experience responding to inquiries regarding employment or housing discrimination programs, conducting research, preparing routine reports on program related information, reviewing documents for accuracy, compliance, and processing, including a year experience involving Title VII, EEO or HUD discrimination; or five years of specialized experience performing duties similar to those noted above; or other equivalent combination of education and experience, including substituting education for experience on a year for year basis up to four years.
Experience or training in EEOC or HUD anti-discrimination programs is highly desirable.
Note: mediation training or certification as a County Mediator is desirable but not required.
7/8/10 CF- wording and grammatical corretions made, per department request.