|COMPUTER SYS SUP ANALYST I|
|SEIU Professional Non-Exempt|
|Performs technical, professional, and analytical work pertaining to the evaluation, installation, use and maintenance of stand alone and network attached personal computer systems. An employee in this class is responsible for analyzing hardware and software needs, installing hardware and software, training personnel in the use of computer applications and equipment, analyzing manual and automated systems, and determining the feasibility of computer applications. Employee conducts physical installation of equipment which involves lifting, bending, kneeling, reaching and crawling. Work is performed under general supervision and performance is reviewed through observation, discussion and review of effectiveness of programs.|
|Evaluates, designs, installs, and supports local area networked and stand alone computers; installs peripheral equipment and software; determines functional specifications of new systems and enhancements.
Responds to and diagnoses hardware and software trouble calls; conducts tests and debugs programs; checks existing programs within systems for errors; recommends configurations; makes necessary changes.
Meets with clients to determine their needs and present systems; provides technical advice and service regarding the evaluation, selection, and installation of hardware and software; develops system proposals, documentation, and client procedures and modifies any which currently exist.
Evaluates application of software products; may write custom applications to meet short term needs.
Maintains inventory of all City computer equipment and software.
Trains and assists City personnel in the use of computer applications and equipment; may conduct some classed as needed.
Keeps abreast of the changes in the computer and peripheral industry, researches hardware and software, meets with vendors for demonstrations or problem resolution.
May assist System/Network Administrators or Engineers with local area networks, server and/or communications support.
Performs other related duties as required.
|Knowledge of information systems, concepts, techniques and operating principles.
Knowledge of various computer software programs and desk top publishing.
Knowledge of the capabilities, cost effectiveness, limitations and uses of computers and related equipment.
Knowledge of desktop operating systems.
Knowledge of peripheral devices including scanners, printers, and PDA's.
Skill in the operation and utilization of personal computers and computer terminals.
Ability to detect malfunctions and furnish technical advice on systems.
Ability to communicate effectively orally and in writing.
Ability to work with employees of all levels of computer knowledge.
Ability to establish and maintain effective working relationships with departmental contacts and vendors.
Ability to read and understand program language and installation manuals.
Ability to operate personal computer for extended periods of time.
Ability to lift computer equipment weighing 35lbs, bend, kneel, reach, and crawl in order to conduct installations.
Ability to conduct tests, analyze test results, detect errors and take proper corrective steps.
Ability to prioritize and schedule user requests in a timely manner.
Ability to coordinate support with users, System/Network Administrators, Engineers and management to complete project as required.
Ability to document, maintain and modify procedures for installation of software on computer systems and remain flexible to meet a constantly changing work environment.
Perform other related duties as required.
|Bachelor's Degree with major coursework in computer science, information systems, business or related field. Six (6) months to one (1) year of computer experience operating, installing, analyzing and maintaining various computer systems, including hardware and software as applicable; or an equivalent combination of education, training, and experience. A valid Florida Driver's License is required. A polygraph may be required for positions in this classification with access to security sensitive information/databases.
ADDITIONAL QUALIFICATIONS FOR PROMOTION CSSAI to CSSAII:
Job Family Competencies for CSSA I - Ability to install hardware/software with knowledge of MS applications and operating systems.
The following factors should be considered for individuals seeking promotion while employed as a Computer System Support Analyst I. It is recommended that promotion be possible, given successful completion of the probationary period for CSSA1, an overall Rating of Meets Standards on the latest performance review, and quantitative verification of the following practical skills.
1. Demonstrated ability to perform problem determination, basic repairs, and system upgrades on mobile computers (MCTs). This includes activities to coordinate with service providers and other City of Orlando technical support staff, to identify problem wireless devices, replacing and re-initializing them as needed.
2. Desktop, laptop, and peripheral computer devices - Demonstrated ability to perform problem determination, repairs, and system upgrades (hardware & software). Ability to install and configure advanced applications such as Client Access, Document Imaging, Tidemark, and other client specific applications.
3. Demonstrated ability to use SMS (Systems Management Server) application to perform remote control/management of client computers for use in problem determination and client support.
4. Demonstrated ability to assist clients with password resets and other issues related to login difficulties.
5. Last performance evaluation must have resulted in an overall meets standards rating or better with no goal of less than meets standards.
REVIEWED: 6/14/02 - VCJ - Added notes and job family competencies.
2/3/04-added competency notes for Promo.