|EVENT COORDINATOR II|
|SEIU Professional Exempt|
|Performs responsible customer relations work in the area of public assembly management. Employees assigned to this classification are responsible for organizing, coordinating, and monitoring necessary logistical requirements for events held at facilities, resolving minor event-related problems and completing event evaluations. An important responsibility of this class is to foster a positive image of the City, to perform assigned tasks with tact, discretion, and courtesy, and to exercise discretion, supervise event related staffing and independent judgment in the resolution of problems. Work is performed under the supervision of the Executive Director/Theater Superintendent and performance is reviewed while in progress and upon completion through conferences, direct observation, and reports submitted to ensure compliance with departmental policy and client satisfactions.|
|Plans, organizes, and coordinates logistical requirements for a variety of events; prepares work orders with detailed outlines and sketches. Participates in pre-event planning for events and serves as Manager on Duty (MOD) as assigned and requested.
Monitors events and promotes usage of facilities by greeting clients, and answering their questions regarding set-up arrangements, location of restrooms, and related concerns to ensure their needs are met.
Works with guests and coordinates with operational personnel to make needed set-ups, changes/adjustments in facility as requested by clients (i.e. additional chairs and tables, staging, thermostat changes, sound and lighting and other audio visual equipment, etc.); resolves event related problems.
Conducts tours of facility informing prospective clients and the public services and facilities; promotes favorable image of the City.
Completes evaluations for each event by soliciting patron and client comments regarding the facility and services provided; documents and evaluates activities performed, problems encountered, actions taken and related information. Recommends changes in operational procedures based on findings.
May oversee and provide technical direction to staff and maintenance personnel.
Performs other related duties as assigned.
|Knowledge of effective customer service practices.
Knowledge of contract language rules and regulations.
Knowledge of public facility operations and set-up procedures.
Ability to communicate clearly both verbally and in writing.
Ability to establish and maintain effective work relationships with clients, promoters, city employees and general public.
Ability to respond to difficult and stressful situations in an efficient, effective, and positive manner.
Ability to establish and maintain effective work relationships with event clients, the public and other employees.
Ability to perform pre-event inspections and conduct tours of facilities.
Effective interpersonal skills.
Career Promotional Path:
Last performance evaluation must have resulted in an overall meets standards rating or better with no goal rating of less than meets standards.
|Bachelor's Degree in Public Relations, Marketing or related field plus two (2) to three (3) years customer service, event coordination or related experience for an arena, convention/performing arts center or other public facility; or an equivalent combination of education, training and experience.
Revised: 1/10/92 - BR
5/28/02 - VCJ - Changed Associate's Degree to Bachelor's Degree