|HUMAN RESOURCES ASSISTANT|
|SEIU White Collar Non-Exempt|
|Performs complex clerical, administrative and technical assignments for the Employee Benefits Section. Handles incoming calls and assist walk-in customers. Responsible for answering and directing general benefit inquiries regarding Medical, Dental and Life insurance, Pensions, the Consolidated Omnibus Budget Reconciliation Act (COBRA), etc. Assists with major benefit projects such as annual open enrollment and legislative updates. Prepares service awards for City employees. Assembles Benefits documents in response to Public Records Requests. Maintains files. Maintains database of employee beneficiaries in City system. Assist with tracking and maintaining retiree Medicare enrollments. Prepares routine correspondence related to benefit plans administered by the City.|
|Responsible for answering main telephone line into the Employee Benefits Section. Tasks include assisting, directing and routing calls to address benefit questions from active and retired employees.
Position is the first contact with walk-ins for assistance in answering benefit questions, completing forms and researching general benefits questions and issues.
Assist with processing Qualified Lifestyle Changes. Tasks include verification of proper documentation, entry and updating medical and/or dental eligibility databases, as well as, updating beneficiary designations in City database.
Prepare documents in response to Public Records Requests in order to meet established deadlines.
Requires timely and accurate preparation of such documents in compliance with City policy, procedures and state statues.
Provide support during annual benefit enrollment by preparing enrollment packages, answering benefit questions, assisting employees and retirees and supporting the CITYFLEX Trainer meeting.
Prepare and maintain new employee orientation packages.
Order, prepare and distribute annual employee service awards.
Responsible for Mayor's birthday card program.
Updates all beneficiary designation changes for active and retired employees.
Maintain annual monitoring of Medicare eligibility for retirees turning age sixty-five.
Cross-trains and fills in for other HR (Benefits) Specialists and provides support to Benefit staff members with various departmental projects as needed.
Maintain department filing for all active and retired employees.
Performs other related duties as assigned.
|Knowledge of the City's Employee Benefit Programs, applicable policies and regulations.
Knowledge of HR Policies, Programs, Procedures, and Bargaining agreements.
Knowledge of Microsoft business applications and ability to use them.
Knowledge of the City's HR/Payroll system and the ability to use it.
Knowledge of basic Health Insurance Portability and Accountability (HIPAA) regulations for protected health information (PHI) to assure HIPAA compliance.
Ability to convey and communicate effectively Benefit program information to employees and retirees.
Ability to proofread documents, identify and correct errors.
Ability to analyze data, perform research and resolve discrepancies.
Ability to operate personal computer for extended periods of time.
Ability to interpret and apply policies, procedures, and contracts.
Ability to establish and maintain effective working relationships with employees and the general public.
Ability to work as a team member with other Benefits staff with respect to daily activities and group departmental projects.
Ability to work independently, plan work schedules, meet deadlines, and handle confidential and sensitive material.
Ability to discretely direct confidential matters to supervisor with respect employee medical issues.
Ability to handle appropriate Protected Health Information (PHI) in compliance with HIPAA regulations.
Ability to effectively communicate orally and in writing.
Skill in the use of various office machines including calculators, copier, scanner and faxes.
Ability to compose correspondence and accurately type.
|High school graduate with two years Human Resources experience, or an equivalent combination of education, training, and experience. One year work experience with Employee benefit plans such as medical, dental, life insurance, and pensions preferred. Direct customer service experience preferred. Experience with personal computers and software/programs (i.e., Microsoft Office, internet) required. Must type 35 CWPM. Florida driver license required. Writing skills and Microsoft tests are required and will be administered on an "invitation" basis.|