|SEIU White Collar Non-Exempt|
|Performs skilled work in the area of communications. Employees assigned to this classification receive and relay messages via two-way radio, monitor telemetry systems or performs general office clerical tasks as required. Work is performed under general supervision and performance is reviewed while in progress for technical accuracy and judgment through direct observation and results obtained.|
|Receives and screens calls for all units in service. Operates two-way radio to receive and transmit information to field personnel. As needed calls the Orlando Police Department (OPD), the Orlando Fire Department (OFD), cable and/or phone companies to request service call then informs the client that service has been requested and dispatched.
Monitors telemetry alarm system; reports malfunctions according to established guidelines.
Participates in the development and revision of Standard Operating Procedures and required reports.
Types incident reports, updates emergency numbers file, and maps, maintains log of truck movements and run reports for each incident; may perform basic mathematical calculations.
Answers multi-line telephones; takes messages and logs calls.
Receives and responds to non-emergency calls, referring persons to appropriate agencies using knowledge of City streets and phone numbers of numerous agencies.
Performs other related duties as assigned.
|Knowledge of Federal Communication Commission (FCC) rules and regulations.
Knowledge of all operations relating to recording, warning, radio, telephone and related communication systems.
Ability to write legibly and type; ability to speak clearly.
Ability to react calmly and competently in stressful situations, to obtain and relay information quickly and accurately, and make sound judgments.
Ability to simultaneously observe and respond to various sources of incoming stimuli.
Ability to operate two-way radio, multi-line telephones, personal computers and software such as: ESMS, Knowledger, Simplex and internet.
Ability to operate a personal computer and software I.e. Microsoft Word, Microsoft Excel, Microsoft Access, etc.
|High school graduate and six (6) months to one (1) year of dispatching and computer experience required; or equivalent combination of education and training . Some positions require the ability to type.
Revised: 2/5/92 - BR
6/4/02 - VCJ - added 6m to 1yr exp.
12/10/03 - MGR/added dispatching and computer experience required.