|SEIU White Collar Non-Exempt|
|Performs customer service, cashiering, and accounting work with limited supervisory responsibility involving box office operations. Primary duties include overseeing and participating in the sale of tickets for events held at the arena, auditorium, exposition center, and sports stadium and preparation of related reports. Work is performed under general supervision and performance is reviewed while in progress and upon completion for accuracy and compliance with box office procedures.|
|Assists in overseeing events from conception to the actual event by communicating effectively with the promoter, artists representatives, record companies, media and building staff.
Enforce policies and regulations as determined by the City, department, financial, institution, ticket contractor, promoters, artists, etc.
Builds all events into computer for Centroplex venues based on seating configuration and promoter requirements, accounts for every seat; works with Marketing section and group sales; fills ticket orders for promoters, VIPs, disabled patrons, marketing requests, and other special need customers.
Monitors ticket selling functions to insure adherence to policies and practices related to good financial and security control; prepares daily reports for all Centroplex events for business office and promoters; prepares settlement reports and accounts for all money, seat sales, and transactions.
Opens and closes box office as designated by counting and consigning tickets and cash to sellers, explaining work to be performed, and monitoring patron ingress and ensuring the control and security of tickets and money; transports cash between venues.
Oversees work of Ticket Sellers and participates in the sale of tickets in person, by mail, or on the telephone; answers client questions, assists patrons in finding seat locations on seating diagrams; determines and collects appropriate fees and issues tickets; verifies credit card purchases; resolves ticket problems in accordance with departmental policy.
Assists in scheduling and training of ticket sellers; provides guidance and direction by preparing orientation packets, explaining box office operations, policy and procedures an usage of computerized ticketing system, and correcting computer problems.
Verify accuracy of all monies received including change orders, cash advance for promoters, artists, etc.
Will Call supervision of pre-event as well as the actual event to include but not limited to: timely distribution of will call tickets, replacement of lost/stolen tickets, dispute resolution between customers and ticketing contractor, customers, promoters, artists, etc.
Attends and participates in specific event related meetings.
Responsible for representing the City's interest in disputed financial transactions or charge backs, customer service resolution regarding complaints, special needs and seating issues during the event.
Coordinates the "Random Number Distribution" system for the first day event sales to ensure customer safety, efficient and organized distribution of tickets, accurate public perception of departmental fairness and integrity.
Responsible for confirming receipt/delivery of monies for third parties.
Performs other duties as assigned.
|Knowledge of box office operations and policies, including computerized ticket design and sales.
Knowledge of effective customer service practices.
Knowledge of basic accounting principles.
Knowledge of bank procedures relative to deposits and credit card charges.
Knowledge of computer software such as WordPerfect and Excel.
Knowledge of basic supervisory principles and techniques.
Ability to communicate clearly both orally and in writing.
Ability to organize and direct the work of others.
Ability to work independently, prioritize work, and make logical decisions regarding application/interpretation of policies and procedures.
Ability to perform mathematical computations for reports, deposits, etc.
both manually and utilizing computerized spreadsheets.
Ability to operate computer terminal to enter and retrieve ticket sale information and program scale of house for shows.
Ability to resolve problems in a courteous, diplomatic and effective manner.
Ability to stand for long periods of time.
Ability to type for long periods of time.
Ability to work in a fast-paced, high pressure setting.
Ability to work with and maintain control of large volumes of money.
Ability to operate calculator, computer terminal/typewriter, postage machine and related office equipment.
|High school graduate plus two (2) years to three (3) years experience handling large cash volumes and computerized ticketing; or an equivalent combination of education, training, and experience. Supervisory, Ticketmaster computer experience and excellent communication skills highly is required. Must work weekends, evenings, and holidays as required.
Revised: 1/8/92 - BR
10/1/94 - AL
5/28/02 - VCJ