|EMERG COMMUNICATIONS ASST MGR|
|Middle Management/Professional/NM AD|
|Performs responsible administrative and managerial work involving emergency communications for the Police or Fire department. An employee assigned to this classification assists in the management of the Communications Center and is responsible for the dispatching, teletype, and complaint desk functions depending on area of assignment. Work is performed under the direction of the Communications Manager and performance is reviewed through conferences, evaluation of reports submitted, and quality of services provided by Communications Center.|
|Supervises, through subordinate supervisors, the receiving and dispatching of requests for police service or fire and medical services. Ensures staff is trained in proper telephone call procedures, operation of computer-aided dispatch system and/or enhanced 911 telephone system, teletype and related communications equipment as well as training, maintenance and operational procedures for the specialized emergency medical and dispatching systems which provide pre-arrival medical and safety instructions to citizens in emergency situations.
Police Department: Develops and instructs training courses; develops recruiting ads, videos, and brochures; assists the Personnel Department during major recruitment drives.
Fire Department: Develops and instructs training courses; Maintains Records of Continuing Education credits necessary for all employees to maintain the professional certification Emergency Medical Dispatcher through the National Academy of Emergency Dispatch.
Assist the Communications Manager with the interviewing process and selection of candidates; determines employee training assignments; monitors all trainees and trainers; designs and supervises simulations to facilitate training; designs remedial training plans and supervises their execution; determine manpower allocations based on training and operational needs. Plans, develops, and implements operating policies and procedures and training programs for the receipt and disposition of calls for a variety of situations requiring police or fire services assistance; monitors operations to ensure compliance.
Compiles data and prepares various reports reflecting section activities and related matters. Ensures the communications center is properly staffed on a 24-hour basis. Ensures that the maintenance and/or repair of communications equipment (radio system, teletype, telecommunications system, recorders, computer aided dispatch, and related equipment) is performed in a timely and cost effective manner.
Represents the department at state and national meetings for telecommunicators.
Participates in the selection, promotion, discipline, and/or termination of employees; ensures that personnel decisions are consistent with City policies and procedures.
Administers annual operating budget for communications center; monitors expenditures and authorizes the procurement of materials supplies and equipment. Assists with the preparation of monthly/quarterly budget reports.
Authorizes overtime when needed; reviews and corrects payroll sheets.
Performs other related duties as required.
|Thorough knowledge of complex communication and alarm systems.
Thorough knowledge of assigned department operations.
Knowledge of federal regulations governing the operation of communication systems and the release of information.
Knowledge of effective management principles and practices.
Knowledge of administering an operating budget.
Ability to plan, and supervise communications activities during major events and/or disasters.
Ability to handle stressful citizen complaints.
Ability to establish and maintain effective relationships with employees and the general public.
Ability to administer an operating budget of several million dollars.
Ability to exercise good judgment in emergency situations.
Ability to operate computer and communications equipment such as multi line telephone, teletype, two-way radio, computer aided dispatch system, etc.
|Bachelor's degree in Business Administration, Management or related area plus two (2) to three (3) years supervisory experience in emergency communications, preferably in the area of assignment; or an equivalent combination of education, training, and experience. Police Department: Must meet polygraph and background standards appropriate to non-sworn employees. Must pass police background investigation which includes polygraph examination.
Revised: 1/22/92 - BR
10/01/00 - ZS
6/10/02 - VCJ - chg educ. from Assoc to Bach and yrs ex from one to 2/3
07/28/2009 MGR Revised jd