|VOLUNTEER PROGRAM MGR|
|Middle Management/Professional/NM AD|
|Performs administrative and supervisory work with responsibility for planning, coordinating and implementing volunteer programs. Primary duties include conducting public awareness campaigns to educate and inform the community of volunteer opportunities and encourage participation; planning, organizing and coordinating assignments; determining program needs; recruiting, screening and placing volunteers, maintaining records, tracking participation, developing rewards and incentives to maintain existing volunteers to sustain program goals, and monitoring and assessing the program's effectiveness. Supervises full and part-time staff. Work is performed under general supervision and is reviewed periodically through conferences, reports and results achieved.|
|Manages, plans, coordinates and schedules volunteer programs.
Serves as Chairperson for V.O.I.C.E. Employee Volunteer Committee, which coordinates volunteer/community service events for city staff to participate in.
Conducts public awareness programs regarding training and volunteer opportunities in an effort to
generate program interest and participation.
Participates in the design and implementation of new/expanded programs to provide departmental
Assists in the development of standard order of procedures for volunteer assignments.
Researches departmental needs and recruits, screens and places volunteers in appropriate programs
based on assessment of skills.
Monitors and evaluates volunteer programs to assess effectiveness; maintains records utilizing personal
computers; analyzes data and recommends new or expanded programs.
Conducts orientations to acquaint volunteers with the program's mission, goals and objectives, and rules
and regulations; provides support and training as required.
Plans, develops and administers award/incentive program for volunteers.
Creates and maintains Volunteer Program budget; develops and monitors budget for supplies, mileage for SeniorLinks.
Manages Volunteer Program staff, including day-to-day management, developing annual goals, evaluating performance, etc.
Serves as Lead for City of Orlando's Emergency Support Function (ESF)15-Volunteers and Donated Goods.
Collects data and reports information for departmental quarterly performance measures.
Implements volunteer-based community service projects as assigned by the NCA Director or the Mayor.
Performs other related duties as needed to facilitate the accomplishment of the program's goals and objectives.
|Knowledge of social agencies that offer volunteer services.
Knowledge of basic accounting, bookkeeping practices, and budget preparation.
Knowledge of non-profit agencies, community-based organizations, business resources and schools and corporations that offer volunteer services, educational, cultural and recreational programs and their organization's overall functions.
Knowledge of departmental rules, regulations, policies and procedures.
Thorough knowledge of office management practices, organizational development and supervision techniques.
Knowledge of volunteer recruitment, placement, training, tracking and rewarding techniques.
Skilled in the proficient operation of personal computers, Microsoft Office programs, internet and other standard office equipment.
Ability to develop and administer various projects, programs and grants in an efficient and effective manner.
Ability to effectively plan, coordinate, and schedule various activities.
Ability to monitor and evaluate program effectiveness, and to recommend new or expand existing programs.
Ability to establish and maintain effective working relationships with city employees, citizen groups, law enforcement officials, department heads, and the general public.
Ability to present programs and ideas orally and in writing and to speak effectively to public groups and civic organizations.
Ability to manage multiple high priority projects at once.
Ability to implement programs and events on short notice.
|Bachelor's Degree in Social Science, Public Relations, Public Administration, Business Administration or related field plus minimum of four years experience in social services, public relations or related field, to include experience in developing and administering social programs, coordinating volunteers, grant administration, project management and supervision and public speaking; or an equivalent combination of education, training and experience. Knowledge of personal computers (including Microsoft Office, e-mail, and internet) required. Valid Florida Driver's License required. Must pass police background investigation, which includes polygraph examination.|