|CUSTOMER SERVICE MANAGER|
|Middle Management/Professional/NM AD|
|Responsible for the overall operation of the Customer Service Center in the Permitting Department. Exercise discretion, tack and diplomacy with respect to permitting procedures, code requirements, policy and procedures. Supervises and coordinates Permit Technicians and Plans Review staff responsible for issuance of construction permits and occupational licenses. Liaison to the City Planning Division and Code Enforcement Division. Work is performed under the supervision of the Permitting Division Manager.|
|Coordinates, assigns, reviews, and supervises plan reviews and permitting activities to ensure consistent application of zoning and land development regulations and Division policies.
Establishes and ensures maintenance of records; evaluates internal operating procedures, develops and implements new methods to standardize operations and maintain efficient work flow; assists staff in resolving operational problems or non-routine matters.
Provides technical assistance to staff and public in the interpretation and application of land development regulations and supervises staff responsible for disseminating like information.
Provides back-up assistance to plans examiners and works with them in reviewing building plans.
Assesses employee performance and recommends appropriate actions. Conducts interviews of job applicants, recommends employment; conducts orientation and training of new employees in their job responsibilities.
Ensures correspondence is appropriately and promptly answered; conducts research and responds to requests for zoning verification; use determinations; non-conforming statutes, etc.; and/or requests for general information on matters relating to the application of LDC requirements on particular properties.
Coordinates and conducts the research, the review, and approval of applications for alcoholic beverage licenses, occupational licenses, tent permits, house moving permits, and home occupation requests.
Monitor budgetary expenditures, participates in budget preparations; prepares monthly and quarterly reports; attends weekly staff meetings.
Collects, assembles and analyzes data and prepares periodic and special reports; participates in studies and projects.
Responsive to management directives and concerns. Provide input to senior staff. Develop solutions and responses to complex permitting issues.
Provide technical support to field representatives and supervisor staff responsible for same.
Coordinate with Public Works, Parks and Recreation, and other departments* and bureaus involved in the permit process to accomplish plan review.
Conduct and coordinate LDC classes to keep staff abreast of Code contents.
Develop tools and procedures required to accomplish plan review - such as site plan checklist and desk manuals.
Coordinate and conduct training for computer software.
Performs other related duties as assigned.
|Knowledge of zoning codes and land subdivision ordinances and the methods and procedures by which they are administered and enforced.
Some knowledge of financial records keeping and report writing.
Some knowledge of landscape materials.
Ability to maintain accurate and complete records.
Ability to read site plans and technical drawings.
Ability to communicate moderately complex ideas and information verbally and in writing.
Ability to establish and maintain effective working relationships with employees and the general public.
Ability to develop work plans and schedules, coordinate activities of others, and evaluate work product for accuracy and completeness.
|Bachelor's degree in City Planning or a related field and four (4) or more years responsible experience in current planning and zoning work with an emphasis on the day-to-day implementation and application of zoning/land development regulations; or an equivalent combination of education, training and experience. Some supervisory experience is required.
Revised: 1/16/92 - SV
10/8/98 - AT - Was Central Permitting Supervisor
3/9/99 - SV - was Zoning Permits Supervisor
6/24/02 - VCJ - as a result of the pay play, ch exp from 5 yrs to 4 or more.