|SEIU Professional Non-Exempt|
|Performs responsible customer service work in the assigned area. Employees assigned to this classification are responsible for overseeing the flow of work from job initiation through the delivery of final materials, monitoring the amount of work put into the system and the quality of job input provided by each employee, organizing and coordinating incoming jobs with appropriate staff member, developing effective relationships with customers and vendors and staying abreast of new technology and production services, managing section budgets and staff schedules including extensive job tracking, developing production calendars and updating weekly status reports for the Director or designee. An important responsibility of this class is to foster a positive image of the Office and City, to perform assigned tasks with tact, discretion, and courtesy, and to exercise discretion and independent judgment in the resolution of problems. Work is performed under the supervision of the Director or designee and performance is reviewed while in progress and upon completion through conferences, direct observation, and reports submitted to ensure compliance with departmental policy and client satisfaction.|
|Tracks and coordinates job requests.
Monitors work performed by staff to determine the experience, proficiency and professionalism of each employee.
Acting as liaison between customers and staff by greeting customers upon arrival to office, letting them know which staff member will handle their job and being prepared to fill in if something is undone to ensure their needs are met.
Stays abreast of new technology and maintains a good working relationship with appropriate vendors.
Completes weekly and quarterly reports giving detailed descriptions of the number of jobs completed, the amount of time and money saved with each job; documents and evaluates activities performed, problems encountered, actions taken and related information. Recommends changes in operational procedures based on findings.
Oversees and provides managerial support to office and/or field personnel.
Performs other related duties as assigned.
|Knowledge of effective job tracking software.
Knowledge of graphic design principles.
Knowledge of organizational operations and procedures.
Knowledge of filing systems and records management.
Ability to communicate clearly both verbally and in writing.
Ability to work independentlay on complex and confidential secretarial tasks and make decisions based of policies, procedures and regulations.
Ability to review, analyze and interpret fiscal records and to prepare accurate and complete financial statements.
Ability to establish and maintain effective working relationships with clients, city employees and general public.
Ability to respond to difficult and stressful situations in an efficient, effective, and positive manner.
Effective interpersonal skills.
|Bachelor Degree in related field plus three (3) years customer service, communication, or related experience for government agency; or an equivalent combination of education, training, and experience. Florida Intermediate Maintenance of Traffic (MOT) certification required.
REVISED: 8/17/2013 - CF - Added Florida Intermediate Maintenance of Traffic (MOT) certification required, per Dept. request.