|POLICE COMMUNICATIONS SPEC II|
|SEIU White Collar Non-Exempt|
|Performs specialized clerical tasks, paraprofessional work and non-emergency communications services. Requires knowledge of police department operations, application of Uniform Crime Codes using knowledge of standards and criteria established by the Florida Department of Law Enforcement and the Police Department, police report writing and Teletype equipment and operational criteria. Primary duties include, but are not limited to: generation of police reports, quality review of all police and investigative reports, receive and respond to non-emergency requests for police service by answering incoming telephone calls and/or through direct contact with complainants, operating Teletype equipment to obtain and relay information, maintaining various logs and files in accordance with departmental procedures and FDLE/FBI standards. Work is performed under general supervision; however, employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs and supervisory meetings to ensure compliance with policy and procedures and established standards.|
|Receives calls from police officers, community service officers, and/or civilians regarding police incidents, explains report processing requirements, and asks questions of callers to obtain necessary information and determine nature and priority of calls. Documents this information into multi-screen computer programs; retrieves and releases information to authorized personnel in accordance with department policy.
Writes clear and descriptive narrative statements in chronological order and enters required information into multi-screen computer program; retrieves and releases information to authorized personnel in accordance with department policy.
Operates NCIC/FCIC computer equipment to enter, retrieve, and transmit information regarding outstanding warrants, vehicle registration, driver licenses, and criminal histories; maintains appropriate logs and files in accordance with requirements of the Florida Crime Information Commission (NCIC and FCIC) and departmental procedures. Assists field units requesting NCIC/FCIC information in non-emergency and emergency situations.
Reviews incident reports to determine the type of crime and assigns uniform crime reporting (UCR) codes using knowledge of standards and criteria established by the Florida Department of Law Enforcement (FDLE) and the Police Department; verifies that reports are complete and supporting documentation such as witness statements, arrest affidavits, and fingerprints are obtained.
Functions as reporting officer through contact with citizens at the Information Desk via incoming telephone calls and/or direct contact with complainants. Applying police investigative techniques, assesses citizen's complaint to determine appropriate course of action. All reports written must meet the same report-writing criteria as those generated by sworn officers.
Reviews completed police and investigative reports for accuracy, clarity, and completeness. When necessary, notifies officer and/or officer's supervisor of incomplete or sub-standard reports.
Provides general information regarding police department services to the public via the telephone or in person; refers persons to other cities, states, or federal agencies when appropriate.
Maintains files of tow-in vehicles and releases vehicles to authorized persons.
Operates records management system, automated image computer station, radio console, and repeater systems; operates personal computer to enter, retrieve, alter, research, and/or delete information regarding designated records and case files.
Processes misdemeanor, felony, and juvenile arrest paperwork.
Reviews fingerprint classifications using the Henry fingerprint classification system.
Testifies in court proceedings to the extent of official police involvement in criminal offenses.
May instruct various training seminars and classes on the services and resources available through the Non-Emergency Communications Section.
Responsible for building security procedures.
Performs other related duties as assigned.
|Knowledge of police department operations, policies and procedures.
Knowledge of City streets, locations, sectors, districts, and grids.
Knowledge of jurisdictional authority and services provided by local law enforcement agencies.
Knowledge of computer terminal operations.
Knowledge of report-writing criteria and criminal case preparation.
Considerable knowledge of business English, spelling, and mathematical calculations.
Complete knowledge of Orlando Police databases and data entry.
Knowledge of building security procedures and alarm system.
Thorough knowledge of Uniform Crime Reporting (UCR) coding system and report standards and criteria established by the Florida Department of Law Enforcement.
Basic knowledge of the Henry Fingerprint Classification System.
Knowledge of the operation of radio consoles and radio repeater systems, NCIC Teletype terminal, OPD terminal, OCSO terminal, X-Image retrieval system, Automated Image Mug Shot Computer Station, multi-line telecommunications system, building and perimeter security cameras and personal computers.
Ability to respond to various calls or complaints simultaneously, obtain and record factual information quickly and accurately, and take decisive and proper actions.
Knowledge of police policies and procedures governing quality control standards and processing of police arrest reports.
Skilled in the operation of a computer terminal and multi-line telephones.
Ability to sit for long periods of time and remain calm and courteous in stressful situations and around constant noise of communications equipment, telephones, and citizens requring attention; to meet the public and to establish and maintain effective working relationships.
Knowledge of Federal Communication Commission and NCIC/FCIC regulations; of operating procedures for handling emergency and non-emergency calls.
Ability to type accurately at a minimum of 35 cwpm.
Ability to hear, speak, and write clearly and concisely.
Ability to read maps and understand sectors, districts, and grids.
|High School Graduate plus two (2) to three (3) years of data entry, clerical, or related experience, preferably in the area of law enforcement; or an equivalent combination of education, training and experience with one (1) year as a Police Communications Specialist I with demonstrated proficiency in computer operation, report processing, report writing and handling citizens contacts; or six (6) months experience and demonstrated proficiency in Teletype Operations. Must pass background investigation which includes a polygraph examination. Must pass reading for understanding and writing skills test and type 35 Cwpm.
ADDITIONAL REQUIREMENTS FOR PROMOTION:
Last performance evaluation must have resulted in an overall meets standards rating or better with no goal rating less than meets standards.
REVISED: 7/5/02 VCJ