|DOWNTOWN ORLANDO SERVICES COOR|
|SEIU White Collar Non-Exempt|
|Coordinates and provides information at the Information Center to the public, promoting greater awareness of downtown events, services, and various developments; assists with special events; manages the daily operations of the Center; and performs other duties as assigned.|
|Promotes downtown Orlando by displaying publicity and promotional material; assists in developing promotional material and programs; prepares brochures and flyers for distribution; develops relationships within the community to encourage partnerships and sponsorships.
Greets visitors to the Center, determines purpose of visit, responds to need, provides information or direction to desired destination or service, offers alternatives that enhance requested service; resolves customer complaints or refers unresolved problems to appropriate staff; maintains log of interactions or transactions and records details.
Oversees the daily operations of the Downtown Orlando Information Center, a satellite office; managing all office operations to ensure its effectiveness, and implements changes; coordinates activities with others to enhance services as necessary.
Answers calls, responds to inquiries, and refers callers citywide for assistance; transmits information or documents using computer, mails, or FAX machine as appropriate.
Maintains and updates the Center's calendar including various activities and events; updates database; schedules appointments and makes reservations; develops and organizes programs for maximization of services at the Center; solicits volunteers and interns providing guidance and team leadership as needed.
Reports on a regular basis to management regarding operations and performance of the Center; makes recommendations and provides support of a specialist nature; may conduct public information workshops, and participates in special projects or initiatives as needed.
Performs a variety of administrative duties; schedules meetings and appointments for the Center; prepares memos, processes paperwork, invoices, participates in budget preparation, organizes and maintains files; and performs other duties as assigned.
|Knowledge of the principles and processes for providing customer services, assessing needs, meeting quality standards, and evaluating customer satisfaction.
Knowledge of the City's policy and procedures.
Basic principles of marketing and public relations.
Office management and organizational skills
Computer proficiency such as with MS Office Suite.
Excellent customer services and interpersonal skills.
Excellent communication and listening skills.
Ability to deal with the public and other internal and external sources representing the organization in a professional manner.
Ability to prepare and write memos and flyers.
Ability to provide leadership and train volunteers, interns, and other team members.
Ability to work independently, take initiative, and be flexible.
Ability to establish and develop effective and cooperative working relationships with others and maintain these over time.
|Associates degree in Marketing, Public Relations, Public Administration, or other related field, and three years experience performing administrative work such as office management, customer services, or public relations work; or an equivalent combination of education and experience.|