|REPORT REVIEW/INFO UNIT SUPV|
|SEIU Supervisor Non-Exempt|
|Performs responsible supervisory and technical work in overseeing the preparation and processing of police incident reports. An employee assigned to this classification supervises the operation of the Report Review/Information unit and is responsible for maintaining quality control standards to ensure compliance with local and state regulations. Primary duties include reviewing and approving completed incident reports, scheduling work assignments, evaluating employees' performance, preparing various reports, and receiving requests for police service to the community. Work is performed under general supervision of the Police Support Services Manager, and performance is reviewed through conferences, reports submitted, and productivity of the Unit.|
|Supervises, monitors, and instructs Police Report Review/Information Specialists in proper system operations, work procedures, equipment, Uniform Crime Report (UCR) coding, report writing, and related departmental operations.
Plans, schedules, coordinates, and assigns the work of staff to ensure timely report processing and adequate work station coverage.
Reviews police incident reports generated by police personnel and the public for technical accuracy, proper coding, English composition, and format.
Counsels employees and evaluates staff performance, initiates personnel actions.
Monitors reports and provides input regarding incidents to be placed on special incident bulletins.
Formulates and writes procedural changes to improve operations of the Police Report Review/Information Unit; participates in the review and design of computer programs to improve delivery of section services.
Ensures proper working condition of equipment by providing routine maintenance and reporting malfunctions to Technology Management. Troubleshoots equipment problems with working knowledge of all equipment, and makes minor repairs.
Serves as departmental liaison and intermediate authority for all questions concerning FDLE criteria and standards for UCR coding and reports processing.
Maintains various files and completes reports; monitors supply inventory and orders needed supplies.
Serves as a Notary Public, including notarizing sworn written statements, Stolen Vehicle Affidavits, or any other related documents.
|Knowledge of police department operations, policies and procedures, and authority of other local law enforcement jurisdictions.
Knowledge of City streets, locations, sectors, districts, and grids.
Knowledge of computer aided report entry system functions, capabilities, and operations, and knowledge of such operations as CAD and telephone operations.
Knowledge of Uniform Crime Reporting codes and report standards and criteria established by the Florida Department of Law Enforcement.
Knowledge of procedures, methods, and operations of police report processing, building security procedures, and alarm systems.
Knowledge of effective supervisory practices.
Skill in the operation of multi-line telephone systems and personal computers.
Skill in querying police officers and citizens to obtain complete crime information.
Skill in performing numerous variety of clerical tasks requiring flexibility and attention to detail, and ability to organize and determine work priorities to assure timely accomplishment of all work.
Ability to remain calm and courteous in stressful situations and recognize employee work stress situations and resolve them before they turn into grievance situations.
Ability to handle and question citizen complaints and/or inquiries and respond calmly and appropriately; exercise good judgment within bureau guidelines.
Ability to record and relay information accurately and rapidly.
Ability to type accurately at a minimum of 35 cwpm.
Ability to supervise, plan, organize, coordinate, and evaluate the work of all staff performing varied operations.
Ability to hear and speak clearly and concisely, despite the constant noise of telephones and other equipment.
Ability to spell accurately, write legibly, structure sentences, and record events in chronological order.
Ability to work weekends and Holidays.
Ability to set for an extended period of time
|High School Graduate plus four (4) or more years of clerical experience including two (2) years of experience in report processing, report writing, and computer operations, some of which must have been in a lead or supervisory capacity; or an equivalent combination of education, training, and experience. Must pass background investigation which includes a polygraph examination. Must pass Writing Skills Test and type 35 CWPM. Required to work weekends and holidays.|